Associate - Customer Service

Description

Job Summary: Support the Sales, Plant, and Logistics teams to ensure order processing, delivery fulfillment, and value generation for the customer. Key Responsibilities: 1. Comprehensive attention and follow-up for internal and external customers. 2. Collaboration with cross-functional teams to ensure on-time deliveries. 3. Customer orientation and follow-up in a dynamic environment. **Customer Service Associate / Customer Service Representative – Sales** **Job Objective** Provide attention and follow-up to internal and external customers, collaborating with the Sales, Plant, and Logistics teams to ensure accurate order processing, timely delivery fulfillment, and value generation for the customer. **Key Responsibilities** * Attend to and follow up on customer requests. * Enter and manage orders in the system. * Coordinate with Production, Logistics, and Sales departments to ensure on-time deliveries. * Prepare and track quotations. * Translate customer requirements into manufacturing specifications. * Update order, inventory, and specification change information. * Follow up on customer feedback and manage corrective actions. * Support administration of assigned accounts and order fulfillment. * Analyze and monitor pricing within established guidelines. * Generate sales reports and forecasts. * Update customer and business opportunity databases. * Coordinate with Accounts Receivable regarding credit and collections matters. * Monitor service and customer satisfaction metrics. * Support internal audits and process documentation. * Collaborate with Sales on promotional materials and commercial activities. **Requirements** * Completed Bachelor’s degree in Business Administration, Commerce, Engineering, or related field. * Experience in Customer Service, Inside Sales, or Order Administration. * Knowledge of manufacturing, logistics, or supply chain processes (paper industry experience preferred). * Proficiency in ERP / purchase order systems (ORACLE preferred). * Intermediate Excel skills. * Intermediate English (preferred). * Strong customer orientation and follow-up capability. * Knowledge of continuous improvement methodologies. **Competencies** * Effective communication. * Administrative organization and control. * Teamwork. * Sense of urgency. * Problem analysis and resolution. We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.