After-Sales Engineer

Description

Job Summary: We are seeking a professional to join our after-sales team, focused on timely customer support, incident tracking, warranty and spare parts management to ensure a positive customer experience and improve quality. Key Highlights: 1. Participation in a strategic after-sales service area. 2. Opportunity to work with customers, distributors, and technical staff. 3. Development of experience in incident analysis and after-sales reporting. Yadea is the world leader in two-wheeled electric vehicles and has ranked first in global sales for nine consecutive years. We seek a candidate to join our after-sales team, with a focus on timely customer support, incident tracking, and proper warranty and spare parts management. This role is critical to ensuring a positive post-purchase experience, resolving issues promptly, and providing valuable insights to enhance product and service quality. Job Offer: Participation in a strategic after-sales service area. Direct management of warranties, spare parts, and service orders. Opportunity to work with customers, distributors, and technical staff. Tracking real cases with impact on customer satisfaction. Development of experience in incident analysis and after-sales reporting. Hiring terms and conditions to be detailed during the selection process. · Requirements: University degree or higher. At least 3–5 years of experience in after-sales, technical service, warranty management, or customer support roles. Prior experience in electric vehicles, motorcycles, or home appliances is desirable. Knowledge of warranty policies and spare parts handling. Experience managing service order tracking and case control. Ability to prepare reports and monitor KPIs. Clear communication with customers, distributors, and technicians. Organizational skills and attention to detail for recordkeeping and information control. · Responsibilities: Register and classify customer-reported issues. Create after-sales service orders and track their progress. Respond to inquiries via phone, WhatsApp, email, or internal system. Conduct preliminary assessment of case responsibility. Assign incidents to regional engineers or technicians. Track resolution within established timeframes. Coordinate shipment, return, and update of spare parts. Record and update daily cases, spare parts receipts and dispatches. Prepare weekly reports and support monthly analysis. Conduct post-repair or spare parts delivery satisfaction follow-ups. Manage complaints and escalate critical cases promptly. Guide distributors in correctly completing service requests. Apply warranty policies and register non-covered cases. If you meet the profile and are interested in joining a team focused on service, control, and continuous improvement, apply through this channel. · Yadea Mexico is an equal opportunity employer committed to transparent recruitment and selection processes without discrimination based on ethnic or national origin, gender, age, social status, health condition, religion, immigration status, opinions, sexual preferences, marital status, political stance, gender identity, disability, or any other biological, social, or cultural distinction between women and men.-Requirements- Minimum education: Higher education - Bachelor's degree 3 years of experience Keywords: engineers, ingeniera, ing, engineer, cambaceo, sales