Account Executive

Description

Logistica Rio Valle Operator is seeking its new **Account Executive** **Objective:** Ensure immediate customer support and timely follow-up on daily operations, acting as the direct communication channel for real-time incident resolution and order traceability. **Tasks or Functions:** * Generate and send daily inventory, inbound, and outbound reports (Daily Reports) to maintain customer visibility. * Update customer portals or shared files with order status, tracking numbers, and receipt folios. * Document any physical incidents detected in the warehouse (damaged boxes, size or color mismatches) using photographic evidence and discrepancy reports. * Digitally safeguard supporting documentation for each operation (receipt stamps, delivery acknowledgments, and waybills). * Upload and validate purchase order files in the WMS, ensuring no SKU errors or duplications exist before releasing to the warehouse floor. * Schedule appointments via Retail portals (delivery time windows) and coordinate with the Shipping department to ensure transportation complies with the assigned schedule. * Monitor On-order flow, immediately notifying the customer if any item lacks sufficient stock for fulfillment. * Track returns (reverse logistics), informing the customer about the merchandise’s arrival status and coordinating its re-entry into the system. * Respond promptly to telephone or email inquiries, providing solutions or escalating complex issues to the Account Executive. * Communicate last-minute special instructions to Warehouse and VAS personnel (e.g., label changes, priority handling for urgent orders). * Participate in new client implementation meetings to understand specific communication and reporting requirements. * Provide customers with necessary proof-of-delivery (POD) documents for their billing and audit processes. **Responsibilities:** * Ensure the customer receives accurate and timely information regarding the status of their operations. * Manage operational incident resolution (delays, shortages, damages) between the customer and the warehouse. * Maintain data integrity within the system to support decision-making. **We Offer:** * Option of an Indefinite-term Contract. * Monthly net salary of $10,000\.00