Receptionist

Description

Job Summary: We are seeking a Receptionist with a service-oriented attitude to handle customer service, registration, appointments, calls, correspondence, reservations, payments, and incidents at a luxury hotel. Key Highlights: 1. Customer service and comprehensive reservation management 2. Complete job-specific training 3. Positive work environment and professional growth **RECEPTIONIST** We invite you to experience the best workplace environment at our luxury hotel, **City Express Plus By Marriott (SANTA FE)**, as a **RECEPTIONIST** (we provide full training). **What do I need? (REQUIREMENTS)** * Education: Completed high school diploma. * Flexible availability for rotating shifts (06:00–14:00 / 14:00–22:00). * Service-oriented attitude. * Experience in similar positions. **Responsibilities:** * Customer service: Greet visitors, answer calls, and respond to inquiries. * Registration: Record visitor, patient, or customer information. * Appointment management: Schedule, confirm, and cancel appointments. * Call management: Answer calls, transfer them, and route them to the appropriate department. * Correspondence management: Receive, open, distribute, and log mail and packages. * Reservation management: Book meeting rooms, hotel rooms, etc. * Payment management: Prepare invoices, collect payments, and record transactions. * Incident management: Resolve complaints, requests, and unforeseen issues. * Information management: Maintain databases, directories, and customer and supplier records. * Document management: Organize, file, and process documents. **What benefits will I receive?** * Monthly gross salary of $9,500 MXN. * Attendance and punctuality bonus. * Statutory benefits. * Savings fund. * Cafeteria service. * Uniform. * Training. * Positive work environment. * Professional growth. **SCHEDULE:** Rotating, Monday to Sunday (06:00–14:00 / 14:00–22:00)