Receptionist

Description

Job Summary: We are seeking a Receptionist for a luxury hotel, focused on customer service, registration, appointment management, calls, and document handling, with initial training. Key Highlights: 1. Work experience in a luxury hotel 2. Training provided 3. Positive work environment and professional growth **RECEPTIONIST** We invite you to experience the best workplace environment at our luxury hotel, **City Express By Marriott (AIRPORT)**, as a **RECEPTIONIST** (we provide training) **What do I need? (REQUIREMENTS)** * Education: Completed high school diploma. * Availability for shift work. (Rotating shifts: 06:00–14:00 hrs / 14:00–22:00 hrs / 22:00–06:00 hrs) * Service-oriented attitude. * Experience in similar positions. **Responsibilities:** * Customer service: Greet visitors, answer calls, and respond to inquiries. * Registration: Record visitor, patient, customer, etc. information. * Appointment management: Schedule, confirm, and cancel appointments. * Call handling: Answer calls, transfer them, and route them to the appropriate department. * Mail management: Receive, open, distribute, and log correspondence and packages. * Reservation management: Reserve meeting rooms, hotel rooms, etc. * Payment processing: Prepare invoices, collect payments, and record transactions. * Incident management: Resolve complaints, requests, and unexpected issues. * Information management: Maintain databases, directories, and records of customers and suppliers. * Document management: Organize, file, and process documents. **What benefits do I receive?** * Monthly gross salary: $10,500 MXN. * Attendance and punctuality bonus: $1,500 MXN. * Statutory benefits. * Cafeteria service. * Uniform. * Training. * Positive work environment. * Professional growth