Customer Service Representative

Description

Summary: This role supports the Sales organization and customers during the proposal process, serving as a key technical resource and preparing technical descriptions and documentation. Highlights: 1. Support the assigned Sales organization Automation Energy and customers 2. Serve as a key technical resource in the assigned area 3. Recommend appropriate solutions for customer requests At **ABB**, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. **This position reports to:** Procurement Team Lead \_\_ **What we believe in** At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration \- combined with a focus on diversity, inclusion, and equal opportunities \- are key drivers in our aim to empower everyone to create sustainable solutions. That's our story. Make it your story. **Your role and responsibilities** In this role, you will have the opportunity to support the assigned Sales organization Automation Energy and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation. The work model for the role is: \#LI\-Hybrid This role is contributing to the Automation Energy Industries in San Luis Potosi, S.L.P. You will be mainly accountable for: * Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end\-to\-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place. * Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement. * Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages. * Assisting the business in outbound activities like marketing campaigns and providing follow\-the\-sun or face\-to\-face customer interaction services. **Qualifications for the role** * Bachelor's degree * Minimum of 1 year of experience in customer service/order entry or a related field required. * MS Office experience preferred * Previous SAP experience a plus * Previous Salesforce (or similar CRM) a plus * Fluent in Spanish \& English **Benefits** We also offer our employees the following benefits: * Performance Bonus * Saving fund * Paid parental leave * Life insurance * Retirement plan * Health and dental insurance * Wellbeing program * Flex days * Employee Assistance Program (PAE) * Access to development platforms: Spark, Harvard Manager Mentor and English Learning EF English Live School (EF) Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit **https://www.abb.com** to learn more about the impact of our solutions across the globe.