Quality Technician

Description

Job Summary: Responsible for providing operational support to the Customer Service area on floor-level quality matters, ensuring timely follow-up on customer complaints and corrective actions. Key Highlights: 1. Direct support to Customer Service in handling customer complaints. 2. Verification of containment implementation and quality documentation. 3. Coordination with production, quality, and engineering for action follow-up. **Career Area:** Manufacturing**Job Description:** **Your Work Shapes the World at Caterpillar Inc.** When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. **Job Summary:** Responsible for providing operational support to the Customer Service area on floor-level quality matters, ensuring timely follow-up on customer complaints, containments, and corrective actions. Primary focus will be on execution, documentation, and tracking of activities related to quality and customer requirement fulfillment. **What You'll Do:** * Provide direct support to Customer Service in handling and following up on customer complaints. * Prepare and update AQEs with floor-level information (evidence, data, records). * Conduct daily follow-up on RCCA actions, ensuring responsible parties complete assigned tasks. * Verify proper implementation of containments on the floor (re\-work, inspections, material segregation, etc.). * Support root cause analysis by collecting relevant information. * Update quality metrics in established formats. * Document and maintain up-to-date quality records. * Coordinate with production, quality, and engineering for action follow-up. * Ensure proper disposition of nonconforming material. * Support internal audits and floor walkthroughs. **Education:** * Bachelor's degree in Engineering (e.g., IMA, IIA, IMT, IMF, etc.) or currently enrolled in the final semester of an engineering program with practical experience in the manufacturing industry. * Intermediate English proficiency. * Intermediate proficiency in Excel and office tools. * Willingness to work on the shop floor and perform operational follow-up. **Required Skills:** * Attention to detail and customer focus * Problem-solving ability * Effective communication * Proactive, results-oriented mindset **Preferred Qualifications:** * External audits for ISO9001, IATF16949 * Knowledge of welding, FOS, machining (minimum 1 year) * Experience in customer service or direct customer interaction * Experience tracking complaints or corrective actions * Basic knowledge of quality tools (8D, 5 Whys) * Experience managing quality metrics (Pareto chart, t-chart) * Experience with containments and handling of nonconforming material **Additional Information** * **Location:** Santa Catarina, Nuevo León * **Work Mode:** Onsite, Monday to Saturday (availability to cover weekends) **Final Details** The **Caterpillar Code of Conduct** states that we select and assign employees based on their **qualifications for the position**, without regard to race, religion, national origin, color, gender, gender identity, sexual orientation, age, or disability. This company **does not require pregnancy tests or HIV tests** as a condition for hiring, continued employment, or promotion. Please regularly check the **email associated with your application**, including your spam or junk folder, as this will be our primary means of communication. To check the **status of your application**, please log in to the candidate portal on our careers website, where any updates will be reflected. For more information, visit **caterpillar.com**. To connect with us on social media, visit **caterpillar.com/socialmedia**. \#LI This position requires working onsite five days a week.**Posting Dates:** May 20, 2026 \- May 27, 2026 Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply Not ready to apply? Join our Talent Community.