**Who are we?** Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work. Equinix es la empresa de infraestructura digital del mundo, opera más de 240 centros de datos en todo el mundo y proporciona interconexiones a todas las nubes y redes clave. Las empresas necesitan un lugar para simplificar y reunir una infraestructura fragmentada y compleja que abarque entornos de nube públicos y privados. Nuestra plataforma global permite a los clientes colocar la infraestructura donde la necesiten y conectarla a todo lo que necesitan para tener éxito. Somos una empresa global de rápido crecimiento con más de 70 trimestres consecutivos de crecimiento. A través de nuestra cartera innovadora de productos y servicios de alto rendimiento, hemos construido el ecosistema global más grande y activo de casi 10 000 empresas, incluidas más de 1800 redes y más de 2900 proveedores de servicios de TI y en la nube en más de 26 países de los cinco continentes. Actualmente estamos reclutando estudiantes de FP Grado Medio en su último curso, sólidos para que formen parte de un equipo sólido con exposición a actividades críticas de infraestructura y centros de datos. Equinix es un entorno de turnos las 24 horas del día, los 7 días de la semana en una empresa que se asocia con los principales proveedores de nube del mundo. Esta posición es de lunes a viernes. **What you will do** **Work Order Queue Management** * Review work order requests in the queue and respond to work orders meeting committed timeframes * Escalate and expedite orders to the appropriate team according to standard operating procedures; supervision is required to escalate requests that do not follow standard procedures * Ensure compliance with committed timeframes within standard operating procedures * Maintain detailed written records of all work activities * Update local asset databases and other systems **Installations** * Mount and organize customer equipment according to semi-routine orders * Support infrastructure installations within cages following standard operating procedures for installations, which may include: fiber trays, ladder racks, customer equipment and cabinets; cage installations for mesh and overhead cable trays **Cross-Connects** * Support work order requests for cross-connects in the data center (installations, terminations, modifications and testing) * Ensure standard operating procedures are followed in cable management: coaxial, fiber, copper twisted pair and internal connections * Learn how to install cross-connect circuits **Testing / Troubleshooting** * Support standard testing and installation of customer assets * Support Layer 1 cross-connect certification testing according to standard operating procedures * Learn non-standard testing, such as Layer 2 and Layer 3 testing, under supervision **Stakeholder Collaboration** * Support the operations and security team during breaks or other activities, when needed * Support standard tasks and provide backup assistance to team members when needed **Customer Management** * Support customer satisfaction by meeting execution requirements on time * Deliver high service levels and excellent customer experience during interactions * Provide support regarding time expectations for new deployments and existing modifications, following standard operating procedure guidelines * Support customers on site through access control and escort services Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.