Description
**Mission**
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Receive routes and control information systems related to the Vending area that facilitate channel administration.
**Responsibilities**
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* Administer the integrated commercial system operation together with the vending system.
* Periodically develop and print operational reports for vending coordinators and the Vending Sales Manager to monitor the vending channel.
* Register and deactivate customers in the vending system.
* Complete customer onboarding and offboarding forms for submission to APyE for processing.
* Generate daily handheld device incident reports and send them to vending coordinators and management.
* Receive data from handheld terminals.
* Perform daily end-of-shift receipt and record key handovers for vending machines—both from technicians and vending agents.
* Receive requests for vending machines, soft drinks, snacks, as well as BLaK coffee, and forward them to the refrigeration department.
* Create preliminary entries and reservations in SAP.
* Follow up on and resolve telephone contacts regarding technical failures, service requests, or customer complaints.
* Attend training courses developed for this position.
* Maintain confidentiality of information.
* Comply with internal rules and policies.
* Maintain optimal cleanliness and presentation standards in the assigned work area.
**Requirements**
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* Technical degree, Administration, Marketing, Accounting, or related field (degree holder)
* Experience in Sales (1 year), system usage (1 year), Microsoft Office suite (1 year).
**Knowledge**
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* Accident prevention and emergency response (Advanced)
* Integrated Management System (Advanced)
* Administrative control (Advanced)
* Proficiency in electronic systems (Advanced)
* Customer and consumer service (Advanced)
* Fleet integrity (Advanced)