Bilingual IT Support Coordinator

Description

Job Summary: We are seeking an IT Support Coordinator to coordinate support tickets, manage IT infrastructure, and provide basic user training in the USA, Canada, and Mexico. Key Highlights: 1. IT support ticket coordination and handling 2. Basic IT infrastructure administration support 3. User assistance and basic training Join Vallen's Operations team as IT Support Coordinator RESPONSIBILITIES * Coordinate and handle IT support tickets, ensuring appropriate response and resolution times for users in the USA, Canada, and Mexico. * Provide support for basic IT infrastructure administration (networks, access permissions, user accounts, internal applications). * Deliver user assistance and basic training on proper usage of technological tools and systems. IDEAL PROFILE Bachelor's degree or Engineering in Systems, Information Technology, Computer Science, or related field CONVERSATIONAL English Interest in user support. Service-oriented attitude, proactivity, and problem-solving focus. EMPLOYMENT DETAILS IZA Urban Center - Plaza la Rioja Monday to Friday: 7:00 AM to 4:00 PM Hybrid work model starting from the 4th month SUPERIOR BENEFITS $1,600 monthly food vouchers Increased number of vacation days. 50% vacation bonus 23-day Christmas bonus 100% IMSS coverage 13% savings fund contribution Christmas benefit Birthday day off Life insurance Savings box Annual performance bonus Employee discounts Increased number of public holidays Preferential auto insurance rate . -Requirements- Minimum education: Higher education - Bachelor's degree years of experience Languages: English Age: between 19 and 35 years Knowledge: Problem solving, IT, Microsoft Excel, Support, Technical support, Cloud system administration Keywords: resident, supervisor, submanager, responsible, coordinator, manager, captain, support, support, technologies, information, IT