Associate Order Execution Specialist

Description

Summary: This role involves managing end-to-end order execution of spare parts across North & Central America, ensuring an efficient after-sales supply chain and driving customer satisfaction. Highlights: 1. Manage end-to-end order execution for spare parts in North & Central America 2. Drive customer satisfaction by resolving order execution challenges 3. Collaborate with a global team and improve supply chain processes *Are you passionate about ensuring seamless spare parts delivery and driving supply chain excellence across North and Central America? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.* **What is the job about?** As our new Associate Order Execution Specialist, you will be managing end\-to\-end order execution of spare parts across the North \& Central America region, ensuring a robust and efficient after\-sales supply chain that delivers on customer expectations while collaborating with a global team spanning five distribution centers. You'll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well\-being, and a sense of belonging. This position reports to our Manager Planning \& Order Execution, North and Central America and operates in a hybrid model from our Apodaca, Nuevo Leon facility. Please note that relocation is not supported for this role. Qualified candidates must be legally authorized to work in Mexico without sponsorship. **What you will be doing** As a key part of the Planning \& Order Execution, Service \& Solutions team, you'll create impact by Driving customer satisfaction and supply chain efficiency by resolving order execution challenges and continuously improving spare parts distribution processes across a critical regional market. Your main responsibilities include: * Handle CIC tickets from regional Customer Service \& Support Center teams, ensuring timely resolution or escalation to meet service standards * Assist customers with order progression, supply chain issues, and EDI troubleshooting to maintain high satisfaction levels * Analyze key performance indicators related to order execution, identify root causes of failures, and escalate when necessary * Manage return stock from customers based on group policies and collaborate with stakeholders to improve the returns process * Facilitate close collaboration and problem\-solving with CSSC, Global Logistics, 3PLs, and forwarders, including running daily action meetings * Proactively leverage business intelligence to improve SAP housekeeping and drive continuous supply chain improvements **Your background** **What makes you a great fit** Above all, you are a detail\-oriented supply chain professional with strong analytical and communication skills, comfortable working in a global, multicultural team and adept at managing complex order execution processes. We would also imagine that you have: Bachelor's or Master's degree in Supply Chain, Logistics, or Commercial Management * 3\+ years of experience in supply planning, distribution operations, or order execution * Knowledge of SAP or equivalent ERP systems from an order execution perspective * Highly developed communication skills in English It is a plus if you also: * Previous experience working for or with a third\-party logistics provider (3PL) * Prior experience with CRM systems and courier express or LTL transportation * Knowledge of stock planning and/or supply chain operations **What’s in it for you?** What are your goals? Here at Grundfos it’s our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you’ll find that your fresh ideas will be welcomed and make a difference in everything from local to large\-scale global projects. You’ll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other’s cultural horizons. In addition, your day\-to\-day benefits include: * Flexible working hours; up to 3 days’ paid leave for volunteering * Annual bonuses, parental support, internal well\-being consultants and programmes, engaging team buildings * Diverse, inclusive environment with employee\-led forums offering colleagues a safe place to connect and share openly. * Long\-term career development with regular dialogue, as well as continuous learning and development opportunities. If this job sounds appealing, please send your resume by clicking “Apply”. **Do you want to learn more?** To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people. **Please be advised that ONLY resumes submitted in English will be considered during the screening process for the role. All applicants are required to submit their application in English to ensure efficient review of all qualifications and experiences relevant to the position. We appreciate your cooperation and would like to thank you for considering a career at Grundfos.** **We look forward to hearing from you.**