**Who we are:** Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company\-operated retail store, websites and a variety of retail partners. **Mission:** Responsible for delivering comprehensive customer service by advising customers according to their specific needs, with the objective of providing and maintaining high\-quality service while achieving goals set by General Management. Perform store opening and closing according to assigned schedules and instructions provided by direct supervisors, ensuring compliance with requirements established by General Management and/or Mall. **Job Responsibilities:** * Perform store opening and closing procedures, adhering to established protocols and scheduled hours. * Record daily attendance as required by current legislation. * Prepare the sales floor daily to receive customers. * Clean the sales floor, stockrooms, and display windows. * Restock missing products, following established product display and organization procedures. * Verify product pricing and POP materials according to current promotions. * Responsible for selling products available on the sales floor to achieve established sales targets. * Provide sales advice, applying the Samsonite customer service protocol to motivate buyers to become loyal customers whose purchases meet their individual needs. * Process sales transactions via POS, entering customer data into the loyalty program. * Perform daily cash drawer opening, reconciliation, and closing, following procedures established by the Credit and Collections department. * Make daily deposits of collected funds at the designated financial institution. * Receive exchanges, returns, and items requiring technical service. * Receive incoming merchandise to ensure adequate in\-store inventory levels. * Receive incoming merchandise, carefully verifying products and correct coding against the delivery note. * Enter delivery notes into the POS system and report discrepancies in received merchandise per established procedures. * Attach security sensors and/or anti\-theft tags to all received products destined for the sales floor. * Verify that products display correct pricing and coding. * Organize products in the stockroom according to instructions from supervisors. * Conduct cyclical and full inventories as assigned by supervisors. **Why you'll love working here:** * **Our employees matter.** As a people\-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based. * **Vibrant culture.** We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long\-standing commitment to diversity and inclusion empowers us to bring our authentic selves and unique differences to work every day. * **Socially responsible.** We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models. **What we value:** At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily. Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.
Juan García
Indeed · HR
Juan García
Indeed · HR
