Technical support Engineer - L1

Description

Summary: Seeking an L1 Technical Support Engineer to provide support for WAN/LAN infrastructures, managing life-cycle, quality assurance, and troubleshooting for complex accounts. Highlights: 1. Support WAN/LAN infrastructures for multiple accounts 2. Perform life-cycle management and technical troubleshooting 3. Coordinate with field support for network issues Important IT company At the Latin American level, growth requires: **Technical support Engineer \- L1** ***Required*** * Basic Telecom, MS\-Office, ATT Products, Networks Fundamentals, Network Design Level 1 * Excellent written and verbal skills in English (CEFR B2 and above) * Responsible for supporting the WAN/LAN infrastructures for several accounts * Provide life\-cycle management, quality assurance, customer communications and technical troubleshooting support. Assigned to multiple complex accounts encompassing a wide range of technical feature sets. * Use provided network troubleshooting tools to perform basic probing/diagnosis to fix issues and route tickets to appropriate teams for further resolution * Coordinates with field support organizations to install/fix network issues ***Desired*** * Works on problems of extremely complex scope where analysis of situations or data requires in\-depth evaluation covering all aspects of IP based networking * Should have knowledge of LAN protocols like STP, RSTP, DTP, VTP, HSRP, VRRP etc * Should have knowledge of WAN protocols like EIGRP, OSPF and BGP. ***Qualifications*** * Intermediate English * Portuguese (preferred) ***Schedule \& Work Setup*** * Three shifts available: + **3:00 AM – 11:00 AM (Mexico time)** – Home office + **11:00 AM – 7:00 PM (Mexico time)** – On\-site (TecnoParque, Mexico City) + **7:00 PM – 3:00 AM (Mexico time)** – Home office **INTERMEDIATE ENGLISH ESSENTIAL** (Will be evaluated). **If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.** **Job type**: ON SITE/ HOME OFFICE. **Location**: TecnoParque\- Azcapotzalco, Mexico City. **Salary**: $32,000 gross **Benefits**: Excellent superior benefits.