System Engineer - L2

Description

Summary: Seeking an L2 System Engineer with strong network infrastructure and VoIP skills to lead troubleshooting, implement upgrades, and collaborate with IT teams in a 24x7 shift environment. Highlights: 1. Lead troubleshooting and implement network upgrades 2. Collaborate with IT teams on business applications 3. Opportunity to monitor and train junior engineers Important IT company At the Latin American level, growth requires: **System Engineer \- L2** ***REQUIRED*** * Strong communication skills and ability to work well in a team environment. * Conducting network assessments and making recommendations for network upgrades and improvements. * Implementing and maintaining network and controls. * Creating and maintaining network documentation, including network diagrams and standard operating procedures. * Leading troubleshooting efforts for network issues. * Collaborating with other IT teams to support business applications. * In\-depth knowledge of network infrastructure components like switches, routers, firewalls, and other network devices. * Strong knowledge of network protocols, routing, and network. * Excellent troubleshooting skills and ability to identify and diagnose network issues. * Ability to work under pressure and meet tight deadlines. * Ensure customer satisfaction through timely resolution of escalated issues. Internet Protocols (HTTP, DNS, TCP/IP, ICMP), Internet Components (routers, proxies, gateways, servers), Technical Support, Customer Facing, Troubleshooting Skills * May monitor and train junior engineers and act as subject matter experts for customer and AT\&T organizations and lead complex programs or projects. * Knowledge on WAN/LAN Technologies – Cisco, Juniper \- Switches, Routers, WLC, WAPs * Prioritize competing requests for technical assistance. * Determine the course of engineering activities and help mediate escalated and expedited projects * Determine feasibility of technical solutions. * Assist in root cause determination of network and related problems. * VoIP Call Manager skills – Cisco, Nortel, Avaya \- Call Forwarding, Caller ID’s/CNAMs, Hunt Groups, Conferencing features, Time of day routing, Call groups, Call monitoring, audio and/or application\-related issues, account issues. * Shift Time : 24X7 ***DESIRED*** * Excellent PC skills with advanced skills with MS Office, specifically Excel and Word. * Bachelor’s degree or higher preferably in Engineering, Telecommunications, Information Systems * 5\+ years of experience in the networking/telecommunications field. * CCNA (Voice/Data) knowledge or certified. **QUALIFICATIONS** * Intermediate English * Portuguese (preferred) ***SCHEDULED \& WORK SETUP*** * Three shifts available: + **3:00 AM – 11:00 AM (Mexico time)** – Home office + **11:00 AM – 7:00 PM (Mexico time)** – On\-site (TecnoParque, Mexico City) + **7:00 PM – 3:00 AM (Mexico time)** – Home office **INTERMEDIATE ENGLISH ESSENTIAL** (Will be evaluated). **If you are a foreingner residing in Mexico, you must have a valid INE, CURP, NSS and RFC.** **Job type**: ON SITE/ HOME OFFICE. **Location**: TecnoParque\- Azcapotzalco, Mexico City. **Salary**: $35,000 gross **Benefits**: Excellent superior benefits.