Shift Supervisor

Description

At Sede Café, we aim to bring more Mexicans closer to high-quality coffee. Our mission is to make specialty coffee more accessible and convenient to enjoy — something everyone can savor in their daily lives. We strive to deliver a unique experience for our customers and foster a strong community around coffee. Are you passionate about coffee and does this project resonate with you? If so, keep reading… About the role As a Store Supervisor, your primary objective will be to manage and oversee all operational aspects of a store. You will guide your team to ensure consistency in product quality and service excellence; you will serve as the brand ambassador — not only to customers but also to employees. You will support the District Leader in driving key store-level initiatives and act as the store’s voice, providing valuable feedback to the leadership team. Your day-to-day responsibilities Supervise daily café operations, ensuring efficiency Motivate and lead your team, fostering a positive and collaborative work environment Ensure team members complete the onboarding process timely and correctly Guarantee adherence to the company’s established standards for preparation and service Manage inventory (in coordination with the District Leader) and place orders to ensure product availability Process cash and card payments for products Oversee daily opening and closing procedures to ensure proper cash handling Resolve issues and effectively address customer needs Manage store operations (orders, schedules, inventory, etc.) Key challenges of the role Work closely with the District Leader to ensure information flows clearly to the team and that corporate-level initiatives are implemented promptly and accurately Maintain an exceptionally high level of operational excellence through supervision and follow-up with team members and the District Leader Requirements to apply (apply only if you meet all of these) Experience leading teams in the coffee or food industry (1 year as an assistant manager or manager, or over 3 years as a café shift supervisor) Solid knowledge of coffee and service processes Excellent communication and customer service skills Strong numerical ability to optimally manage cash flow, orders, and inventory Flexibility to work rotating shifts, including weekends Flexibility to relocate between stores Proficiency in Microsoft Office and Google Drive Experience managing KPIs If you’re ready to awaken passion for coffee in every cup, we’d love to hear from you soon!