Store Sales Associate

Description

**Who We Are:** Samsonite is the global leader in bags, luggage, and travel accessories—combining distinctive style with cutting-edge design technology and uncompromising attention to quality and durability. For over 100 years, Samsonite has drawn upon its rich heritage to create unparalleled products that meet the travel lifestyle needs of conscious travelers worldwide. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in more than 100 countries across North America, Asia, Europe, and Latin America through our own stores, websites, and a wide range of retail partners. **Mission:** Responsible for delivering comprehensive customer service by advising customers according to their individual needs, with the objective of providing and maintaining high-quality service while achieving goals set by General Management. Perform store opening and closing tasks according to schedules and instructions provided by direct supervisors, ensuring compliance with requirements established by General Management and/or Mall. **Job Responsibilities:** * Perform store opening and closing procedures, adhering to established protocols and schedules. * Maintain daily attendance records in accordance with current legislation. * Prepare the sales floor daily to receive customers. * Clean the sales floor, storage areas, and display windows. * Restock missing products, following established display and organization procedures. * Verify product pricing and POP materials according to current promotions. * Responsible for selling products available on the sales floor to achieve established sales targets. * Provide sales consultation using the Samsonite Customer Service Protocol, motivating buyers to become loyal customers whose purchases align with their needs. * Process sales transactions via POS and enroll customer data into the loyalty program. * Perform daily cash drawer opening, reconciliation, and closing in accordance with procedures established by the Credit and Collections department. * Make daily deposits of collected funds at the designated financial institution. * Receive exchanges, returns, and items requiring technical service. * Receive merchandise to ensure adequate in-store stock levels. * Receive merchandise, carefully verifying products and correct coding against the delivery note. * Enter delivery notes into the POS system and report discrepancies in merchandise as per established procedures. * Install security sensors and/or anti-theft tags on all received products destined for the sales floor. * Verify that products display correct pricing and coding. * Organize products in the warehouse according to supervisor instructions. * Conduct cyclical and general inventory counts as assigned by supervisors. **Why You’ll Love Working Here:** **Our Employees Matter.** As a people-centered company, we work hard to offer rewards and development opportunities to our employees, recognizing their performance and fostering a supportive work environment wherever they are located. **Vibrant Culture.** We are committed to a diverse and inclusive culture that welcomes individuals from all professional backgrounds and social conditions. Our long-standing commitment to diversity and inclusion enables us to bring our authentic selves and unique differences to work every day. **Socially Responsible.** We aim to minimize the environmental impact of our products and help create positive travel experiences worldwide. To do so, we develop the best products using the most sustainable and innovative materials, methods, and business models. **What We Value:** At Samsonite, we do more than create the luggage that travels with our customers—we inspire and celebrate the moments that move them. We believe we have a responsibility toward the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people who work with us. We are as diverse as travel itself—and like travel, your journey with Samsonite presents an opportunity to be part of something greater and explore your passions. That’s why we offer multiple career paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that empowers every team member to bring their best self to work each day. Samsonite is an equal opportunity employer committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect—free from harassment, discrimination, or retaliation.