Store Sales Associate

Description

**Who We Are:** Samsonite is the global leader in bags, luggage, and travel accessories—combining distinctive style with cutting-edge design technology and unwavering attention to quality and durability. For over 100 years, Samsonite has drawn upon its rich heritage to create unparalleled products that meet the travel lifestyle needs of conscious travelers worldwide. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in more than 100 countries across North America, Asia, Europe, and Latin America through our own stores, websites, and a wide range of retail partners **Mission:** Responsible for delivering comprehensive customer service by advising customers according to their individual needs, with the goal of providing and maintaining high-quality service while achieving targets set by General Management. Perform store opening and closing according to schedules and instructions provided by direct supervisors to ensure compliance with requirements established by General Management and/or Mall **Job Responsibilities:** * Perform store opening and closing procedures, adhering to stipulated protocols and schedules. * Maintain daily attendance records in accordance with applicable legislation. * Prepare the sales floor daily for customer visits. * Clean the sales floor, stockrooms, and display windows. * Restock missing items, following established merchandising and organization procedures. * Verify product pricing and POP materials according to current promotions. * Responsible for selling available in-store products to achieve established targets. * Provide sales consultation, applying the Samsonite Customer Service Protocol to motivate buyers and convert them into loyal customers whose purchases align with their needs. * Process sales closures via POS, entering customer data into the loyalty program. * Perform daily cash drawer opening, reconciliation, and closing, following procedures established by the Credit and Collections department. * Make daily deposits of collected funds at the assigned financial institution. * Receive exchanges, returns, and items requiring technical service. * Receive merchandise to ensure adequate in-store product stock levels. * Receive merchandise, carefully verifying items and correct coding against the delivery note. * Enter delivery notes into the POS system and report discrepancies regarding merchandise shortages or mismatches, per established procedures. * Install security sensors and/or anti-theft tags on all received products destined for the sales floor. * Verify that products display correct pricing and coding. * Organize products in the stockroom as directed by management. * Conduct cyclical and general inventory counts as assigned by management **Why You’ll Love Working Here:** **Our employees matter.** As a people-centered company, we work hard to offer rewards and development opportunities to our employees, recognizing their performance and fostering a supportive work environment wherever they are located. **A vibrant culture.** We are committed to a diverse and rich culture that welcomes individuals from all professions and social backgrounds. Our long-standing commitment to diversity and inclusion enables us to bring our authentic selves and unique differences to work every day. **Socially responsible.** We aim to minimize the environmental impact of our products and help create positive travel experiences worldwide. To do so, we develop the best products using the most sustainable and innovative materials, methods, and business models. **What We Value:** At Samsonite, we do more than create the luggage that moves with our customers—we inspire and celebrate the moments that move them. We believe we hold responsibility toward the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people who work with us. We are as diverse as travel itself—and like travel, your journey with Samsonite presents an opportunity to be part of something greater and explore your passions. That’s why we offer multiple career paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that empowers our team members to bring their best selves to work each day. Samsonite is an equal opportunity employer committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect, free from harassment, discrimination, or retaliation.