Sommelier Tlalpan

Description

We are seeking a passionate Sommelier with deep knowledge of wine and customer experience, possessing a commercial and consultative mindset, capable of creating memorable shopping experiences through specialized advice on wines, spirits, and gourmet products. The position will be responsible for driving premium product sales, strengthening customer loyalty, and contributing to brand positioning through exceptional service and solid technical knowledge of the product portfolio. Key Responsibilities * Provide personalized consultation on wines, spirits, and gourmet products. * Recommend labels and food pairings based on customer preferences and needs. * Drive consultative sales of premium products and current promotions. * Conduct in-store tastings, wine tastings, and product demonstrations. * Ensure proper product display, arrangement, and stock rotation. * Verify labeling, pricing, and optimal product conditions. * Support physical inventory counts, stock control, and monitoring of fast-moving items. * Create differentiated shopping experiences focused on customer loyalty. * Stay updated on market trends, wine regions, wineries, and new products. * Participate in commercial activations, events, and training sessions. * Achieve company-established sales targets and service standards. * Report incidents, shrinkage, or damaged products. * Support store operational activities as required. Required Profile Education * Completed high school diploma. * Completed Sommelier certification program (mandatory and non-negotiable). Experience * Minimum 1.5 years in retail sales, wine-related businesses, gourmet restaurants, or customer service. * Prior experience as a Sommelier, wine advisor, or specialized salesperson is desirable. Technical Knowledge * Knowledge of wines, spirits, and gourmet products. * Food pairing and tasting techniques. * Consultative selling and customer service. * Inventory management and control. * Knowledge of wine regions and grape varieties. * Product display and arrangement. Competencies * Excellent communication and verbal fluency. * Commercial orientation and results-driven mindset. * Service-oriented attitude and empathy toward customers. * Organizational skills and teamwork. * Proactivity and professional presentation. * Ability to thrive in dynamic environments. Schedule Six-day workweek with one weekday day off. Rotating shifts: * Opening shift: 8:00 AM to 5:00 PM * Mid-shift: 10:00 AM to 7:00 PM * Closing shift: 1:00 PM to 10:00 PM Additional Requirements * Availability to work weekends and public holidays. * Availability to attend corporate training sessions. * Residence in CDMX or the metropolitan area. Salary: $12,000.00 - $14,000.00 per month Application Question(s): * Do you hold a Sommelier diploma or certification? Workplace: On-site employment