Manual QA Engineer

Description

Summary: We are seeking a Manual QA Engineer to own product quality for a growing SaaS platform, working at the intersection of Quality Assurance, Customer Experience, and AI-powered workflows. Highlights: 1. Work at the forefront of AI-enhanced QA practices 2. High visibility and cross-functional impact 3. Opportunity to shape product quality strategy We are looking for a **Manual QA Engineer** to take ownership of product quality across our growing SaaS platform. This is not just a traditional testing role — you will work at the intersection of **Quality Assurance, Customer Experience, and AI\-powered workflows** to ensure our product truly serves its users. You will collaborate closely with **Support, Marketing, Product, and Engineering teams** to transform real user feedback into actionable quality improvements and help us build a product people genuinely love. What You’ll Do, User\-Centric Quality Assurance * Partner with the Support team to analyze tickets, bug reports, and recurring complaints — converting them into structured test scenarios. * Collaborate with Marketing to understand user personas, messaging, and onboarding flows to ensure the product aligns with expectations. * Advocate for the end user during sprint planning, grooming sessions, and release discussions. AI\-Assisted Testing \& Workflows * Leverage AI tools (ChatGPT, Copilot, or similar) to accelerate test case generation, exploratory testing, documentation, and bug triage. * Identify opportunities to integrate AI into QA processes (regression analysis, anomaly detection, workflow optimization). * Stay current with emerging AI\-driven QA tools and proactively introduce improvements. Core QA Responsibilities * Review and validate product requirements, user stories, and acceptance criteria before development begins. * Design, execute, and maintain manual test cases for new features, bug fixes, and regression cycles. * Perform functional, integration, UI/UX, and exploratory testing across web and mobile platforms. * Communicate effectively with Product Managers and Developers to clarify requirements and flag risks early. * Document and track defects with clear reproduction steps, severity levels, and business impact. * Maintain QA documentation including test plans, checklists, test case repositories, and release notes. * Participate in release management and final sign\-off processes. What We’re Looking For * Proven experience in **Manual QA for web\-based SaaS products**. * Strong understanding of **SDLC and Agile/Scrum methodologies**. * Experience collaborating with cross\-functional teams (Support, Marketing, Product). * Hands\-on experience using **AI tools** (ChatGPT, Copilot, or similar) in testing or documentation workflows. * Experience with **Jira** for bug tracking and sprint workflows. * Excellent written and verbal communication skills in English. * Analytical mindset with strong attention to detail and curiosity about user behavior. Nice to Have * Familiarity with browser developer tools and basic **HTML/CSS/JavaScript** for debugging. * Exposure to automation frameworks such as **Selenium, Playwright, or Cypress** (growth opportunity). * Background or strong interest in **UX research or customer experience**. Why Join Us? * Work at the forefront of **AI\-enhanced QA practices** * High visibility and cross\-functional impact * Opportunity to shape product quality strategy * Collaborative and innovation\-driven environment Sueldo: $20,000\.00 \- $30,000\.00 al mes Experiencia: * Manual QA : 2 años (Obligatorio) * web\-based SaaS products.: 2 años (Obligatorio) * Jira: 2 años (Deseable) * HTML/CSS/JavaScript for debugging.: 2 años (Deseable) Idioma: * Inglés (Obligatorio) Lugar de trabajo: Empleo remoto