Lead AI Engineer

Description

Summary: Seeking a forward-thinking Lead AI Engineer to elevate client AI capabilities across diverse initiatives, including AI-driven customer support, agentic staff training, and shopping. Highlights: 1. Spearhead efforts in Natural Language Processing (NLP) and Conversational AI. 2. Architect and deploy function-calling approaches for AI agent capabilities. 3. Take part in responsible AI and compliance activities for ethical AI standards. We are looking for a forward\-thinking and seasoned **Lead AI Engineer** to assist our clients in elevating their AI capabilities across diverse initiatives, including AI\-driven customer support, agentic staff training and agentic shopping. **Responsibilities** * Create and refine AI agents that leverage LLMs such as OpenAI APIs hosted on Azure * Architect and deploy function\-calling approaches to expand AI agent capabilities * Safeguard chatbot accuracy and reliability through methods that prevent hallucinations * Connect and streamline AI workflows with the use of Python * Take part in responsible AI and compliance activities to ensure alignment with ethical AI standards * Spearhead efforts in Natural Language Processing (NLP) and Conversational AI development * Cooperate with teams to advance agent\-based training and AI\-powered shopping solutions **Requirements** * 5\+ years of hands\-on work with LLMs, Claude Code or comparable technologies * 1\+ years of relevant leadership experience * Proficiency in Python applied to AI development and integration tasks * Knowledge of techniques for preventing hallucinations as well as MCP * Background in Responsible AI, compliance best practices and ethical AI principles * Expertise in Natural Language Processing (NLP) along with Conversational AI * Level of English – B2 or higher **Nice to have** * Capability to shape and execute testing strategies based on chatbot performance metrics * Skills in performing exploratory data analysis (EDA) together with A/B testing methodologies * Understanding of cloud services or the capacity to outline cloud engineering requirements * Background in preparing data requirements for data engineering teams **We offer** * Career plan and real growth opportunities * Unlimited access to LinkedIn learning solutions * Constant training, mentoring, online corporate courses, eLearning and more * English classes with a certified teacher * Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more) * Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more) * Flexible work schedule and dress code * Collaborate in a multicultural environment and share best practices from around the globe * Hired directly by EPAM \& 100% under payroll * Law benefits (IMSS, INFONAVIT, 25% vacation bonus) * Major medical expenses insurance: Life, Major medical expenses with dental \& visual coverage (for the employee and direct family members) * 13 % employee savings fund, capped to the law limit * Grocery coupons * 30 days December bonus * Employee Stock Purchase Plan * 12 vacations days * Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th \& 31st) * Monthly non\-taxable amount for the electricity and internet bills EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi\-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting\-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential. *By applying to our role, you are agreeing that your personal data may be used as in set out in EPAM´s Privacy Notice and Policy.*