L3 Technical Support Engineer (Mexico-CDMX)

Description

Job Summary: We are seeking a proactive Technical Support L3 professional to provide comprehensive technical support in EUC, Network, and Server for both internal and external customers, with availability to travel. Key Highlights: 1. Comprehensive technical support in EUC, Network, and Server. 2. Opportunity to travel nationally and internationally. 3. Hybrid work model with client assignments. **Job Description** **Technical Support L3** **Experience:** · Level 1: End-user support, EUC, printer image loading and configuration, computer equipment repair \+ 2 years · Level 2: Network management, switches, routers, console cable and structured cabling knowledge \+ 1 year · Level 3: Basic server knowledge (HP, iLO, Dell) \+ 1 year · Excel, Word, PowerPoint, IT, Networks, and general IT tools · SharePoint · **ADVANCED\-CONVERSATIONAL ENGLISH MANDATORY** (assessments will be conducted). **Main Responsibilities:** · Provide technical support across all three levels—EUC, Network, and Server—to various accounts managed by GSB. · Provide technical support to GSB’s internal customers. · Availability to travel to other states within Mexico and, if necessary, abroad. · Remote technical support and helpdesk assistance. · Adhere to company policies and practices. · Be proactive. · Safeguard company physical assets when required. · Monitor and respond promptly to various enterprise chat platforms. · Home office and field work, client assignments. **Other Requirements:** **Location:** Baja California, Hipódromo Condesa neighborhood, Mexico City. **Experience:** 2 to 5 years **Schedule:** Monday to Friday, 09:00 to 18:30 **Compensation:** MXN 18\.000,00 Gross **Languages:** **Advanced, Conversational English (assessments will be conducted)** **Work Model:** Hybrid Workplace: On-site employment