L3 Technical Support Engineer (Mexico - CDMX)

Description

Job Summary: We are seeking a professional with experience in L3 Technical Support to provide assistance for EUC, Network, and Server to both internal and external customers. Key Highlights: 1. Comprehensive technical support for EUC, Network, and Server 2. Opportunity for travel to support other states or overseas 3. Professional development in a diverse technical support environment We are looking for a professional with experience in L3 Technical Support and conversational English proficiency. **Job Description** **Technical Support L3** **Experience:** * Level 1: End-user support, EUC, printer image loading and configuration, computer equipment repair \+ 2 years * Level 2: Network management, switches, routers, console cable and structured cabling knowledge \+ 1 year * Level 3: Basic server knowledge (HP, iLO, Dell) \+ 1 year * Excel, Word, PowerPoint, IT, Networks, and general IT tools * SharePoint * **ADVANCED\-CONVERSATIONAL ENGLISH MANDATORY** (assessments will be conducted). **Main Responsibilities:** * Provide technical support across all three levels—EUC, Network, and Server—to the various accounts managed by GSB. * Provide technical support to GSB’s internal customers. * Availability to travel for support in other states of the Republic and, if necessary, overseas. * Remote technical support and helpdesk assistance. * Adhere to company policies and practices. * Be proactive. * Safeguard company physical assets when required. * Monitor and respond promptly to various enterprise chat platforms. * Remote work (Home Office) and fieldwork, including client assignments. **Other Requirements:** **Location:** Baja California, Hipódromo Condesa neighborhood, Mexico City. **Experience:** 2 to 5 years **Schedule:** Monday to Friday, 09:00 to 18:30 **Compensation:** MXN 18\.000,00 Gross **Languages:** **Advanced, Conversational English (tests will be administered)** **Work Model:** Hybrid