IT Incident Analyst

Description

Job Summary: We are seeking a passionate IT Incident Analyst who is enthusiastic about technology and user support to join our team and manage incidents. Key Highlights: 1. Incident tracking and escalation 2. Collaboration with resolution teams and vendors 3. Proactive ticket status updates With over 30 years of experience, we stand as a strategic IT partner, delivering solutions that drive our clients’ growth. Are you passionate about technology and providing user support? Join our team! IT Incident Analyst **Schedule:** Monday to Friday, 9:00 AM to 6:00 PM, plus one Saturday per month on call. **Work Location:** San Pedro, N.L. **Work Modality:** Hybrid (1 or 2 days onsite, remainder remote) **Responsibilities:** Incident tracking. Incident escalation and classification (major or minor). Coordination with resolution teams and vendors. Convening urgent meetings, and following up on agreements and commitments. Proactive ticket status updates. **Requirements:** Bachelor’s degree in Computer Systems Engineering or related field. Incident Management. Problem Management. Ticketing tool. ITIL. **Benefits:** Statutory benefits. Free training courses and certifications. Food vouchers. Life insurance. At OpenService, we safeguard your personal data. The information you provide will be used solely for recruitment and selection purposes. For more details, please review our Privacy Notice available on the official OpenService website under the “Privacy Notice” section.