Delivery Coordinator

Description

Job Summary: We are seeking a Delivery Coordinator to support the crew in incident management, development, and integration between administrative and operational processes, ensuring results. Key Highlights: 1. Delivery team support and development 2. Incident management and route optimization 3. Integration between operational and administrative processes We are Coca-Cola FEMSA (KOF), the world’s largest bottler and distributor by volume within the Coca-Cola system. Daily, we serve over 381 million people and operate in 11 countries across Latin America—one of the beverage industry’s fastest-growing markets. Our 100,000+ employees enable us to represent more than 169 leading brands across the territories where we operate. At Coca-Cola FEMSA, every day is an opportunity to learn and grow. Would you like to join this family? WE ARE SEEKING A DELIVERY COORDINATOR Job Mission: Provide support to the crew in identifying, managing, and resolving needs and incidents on routes and/or with customers; develop the crew under your supervision; and serve as a liaison between administrative and operational processes. Prioritize operational discipline, regulations, and quality, safety, and environmental standards while maintaining close interfunctional communication to achieve results. Responsibilities: 1. Attend to the crew and manage the staggered departure of routes from the Operating Unit, preventing and handling any irregularities 2. Provide feedback and follow-up on market conditions (e.g., coordinate updates, manual orders, service order portal support, etc.) 3. Participate in action plans to prevent incidents/accidents. In case of an incident/accident, provide immediate attention and support to the crew and implement an alternative delivery action plan, keeping the customer informed about their delivery status. 4. Monitor route arrivals at the Operating Unit, review performance indicators and operational performance, and promptly provide feedback and improvement proposals to the crew. 5. Supervise alerts, events, and work orders generated by technological tools, identifying route patterns to anticipate possible contingencies. 6. Schedule customer visits aligned with DSM, validating customer distribution-related needs and prioritizing based on indicators, complaints, and alerts. Requirements: Completed bachelor’s degree (e.g., Business Administration, Industrial Engineering, or related field) Minimum 1 year of experience in a similar position People management experience Proficiency in databases using Excel, PC, SAP, and Office Suite Flexible working hours availability Class A driver’s license Compensation Package: Competitive salary Benefits exceeding legal requirements (Savings Fund, Enhanced Year-End Bonus, Medical Expense Insurance, and more...) Ongoing training Career growth opportunities Work Location: Atlacomulco, State of Mexico If you meet the requirements and your goal is to learn, grow, and build a successful career, we invite you to submit your application! We’d love for you to join this family! At FEMSA, Coca-Cola FEMSA, OXXO, FEMSA Empaque, and FEMSA Logística, ALL recruitment and selection processes are FREE for all applicants.-Requirements- Minimum education: Higher education – Bachelor’s degree 2 years of experience Age: between 26 and 40 years Knowledge: Indicator analysis, ERP SAP, Route optimization, Route planning, Customer follow-up Keywords: resident, supervisor, manager, assistant manager, responsible person, coordinator, manager, captain, delivery