Database Analyst

Description

**Contact center seeks Database Analyst in Álvaro Obregón, Michoacán de Ocampo** ---------------------------------------------------------------------------------------- IMPORTANT CONTACT CENTER REQUIRES: \*DATABASE ANALYST FOR CALL CENTER OR WFM ANALYST\* \*REQUIREMENTS\* * Completed degree in Engineering or Computer Science, or related field * 1 year of experience as a WFM analyst in a call center (digital channels, IN-OUT telephony, and GTR positions); otherwise, intermediate database or Excel experience is acceptable \*SCHEDULE:\* \*MORNING SHIFT\*\* Mon-Fri, rotating weekend days off \*EVENING SHIFT:\* Mon-Fri, rotating weekend days off \*KNOWLEDGE REQUIRED\* * Metrics, forecasting, demand prediction, planning, knowledge of call center operational KPIs, etc. * Advanced Excel proficiency (pivot tables, databases, etc.) * \-Office suite proficiency * Database analysis * Teamwork management \*WE OFFER\* * Salary of $12,000.00 * 20% bonus * Statutory benefits from day one (IMSS, vacation bonus, thirteenth-month pay) * Life insurance * Paid training * Discounts at various establishments as an Eficasia employee (universities, daycare centers, Six Flags, Mambo Café, Recórcholis, Inbursa Aquarium, Ticketmaster, and many more) \*WORK LOCATION:\* Álvaro Obregón WhatsApp contact 55\. 29\. 69\. 85\. 94\. *At Eficasia, we promote talent acquisition processes based on equal opportunity, without distinctions or exclusions due to ethnic or national origin, gender, age, disability, social condition, health status, religion, migration status, opinions, sexual preferences, marital status, or any other factor that undermines human dignity. Under no circumstances are medical certificates confirming non-pregnancy or HIV-negative status requested as requirements for hiring, continued employment, or promotion.* **Desired education level:** Higher education — incomplete **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Call Centers / Telemarketing *This vacancy originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a10f99c5300005600ff8de1\&source\=indeed*