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Job Summary: We are seeking an Operations and Service Executive to join our Insurance Operations team, providing essential support to insured individuals in claims processing and billing. Key Highlights: 1. Attention and service to insured individuals regarding claims and reimbursements 2. Management of enrollment and billing activities with insurance companies 3. Daily operational support with a customer service focus **Company:** ------------ Marsh **Description:** ---------------- **Operations and Service Executive:** We are looking for a talented individual to join our Insurance Operations team at Marsh. This position is based in Monterrey under a hybrid work model, requiring three days per week in the office and two days working remotely. This role is critical for operational support and service delivery, primarily focused on assisting insured individuals with claims, reimbursements, insurer enrollment processes, and billing—especially in major medical expense and life insurance. **Your responsibilities will include:** * Providing attention and service to insured individuals regarding claims and reimbursements * Managing enrollment and billing activities with insurance companies * Maintaining effective communication with clients and insurance companies to resolve requests * Supporting the team’s daily operations with a customer service focus * Collaborating with the team to ensure efficient processes **What you need:** * Bachelor’s degree or incomplete bachelor’s degree * Minimum 2 years of experience in similar roles * Proficiency in Microsoft Office suite, especially basic Excel * English not required * Analytical ability and creativity to solve problems **What sets you apart:** * Customer service-oriented mindset * Proactivity and adaptability to diverse situations * Teamwork and strong communication skills **Why join our team:** * We help you become your best self through professional development opportunities, engaging work, and supportive leaders. * We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and make an impact on peers, clients, and communities. * Our global scale enables a wide range of career opportunities, as well as benefits and rewards designed to enhance your well-being. Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X. ### **Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.** ### **Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office\-based teams will identify at least one “anchor day” per week on which their full team will be together in person.**
