Universal Executive Training

Description

Job Summary: Advise customers to identify their service needs in AT&T stores, optimizing their experience while adhering to established processes and policies. Key Highlights: 1. Establish friendly and service-oriented relationships with customers 2. Ensure the best service and sales experience 3. Carry out specialized activities aligned with objectives **Header \- External** ------------------------- VP: VPGM Region Centro Norte Entity: Federal District Location Type: Cdmx Galerias Store **Position Objective** --------------------------- Advise customers to identify their service needs in AT\&T stores, optimizing their experience while adhering to established processes and policies. **Main Responsibilities** --------------------------------- Establish cordial and service-oriented relationships with customers to ensure service quality, thereby providing alternatives for issue resolution. Implement quality standards set by Management and ensure the best service and sales experience. Accurately and completely record customer visits in company systems to enhance satisfaction. Carry out specialized activities within goal-oriented processes. **Education (Minimum and Preferred)** -------------------------------- * Minimum Education: Technical Degree / Completed High School Diploma Preferred Education: Incomplete Degree in Communication Sciences, Administration or related fields; Bachelor's Degree in Administration or related field. * *If selected as a candidate but not meeting the required education level, you must sign a commitment letter to begin and/or complete the required education level and additionally participate in the “Reto Termina tus Estudios” program.* **Experience (Minimum and Preferred)** ---------------------------------- * Minimum Experience: 1 year in customer service and sales areas * Preferred Experience: 2 years in customer service within the telecommunications industry **Licenses/Certifications Required** ---------------------------------------- **Languages (Speaking, Writing, Reading)** --------------------------------- **Required Computer Software Proficiency** ---------------------------------- **Footer \- External** ---------------------------- At AT\&T Mexico, we know inclusion strengthens our teams; therefore, we promote equal opportunity without discrimination based on gender, sexual orientation, gender identity or expression, age, disability, socioeconomic status, physical appearance, ethnicity, skin color, culture, pregnancy, or any other reason. Furthermore, we foster equity through reasonable workplace accommodations.