Technical Support Specialist - Printers

Description

Job Summary: We are seeking a Service and Repair Technician with experience in multifunctional devices and knowledge of network connectivity for on-site and remote technical support. Key Highlights: 1. Technical support for printers and multifunctional devices from various brands 2. On-site and remote ticket resolution (hardware, software, connectivity) 3. Handling of generic consumables and diagnostics A printing distributor is seeking: Service and Repair Technician (multifunctional devices). We are looking for Printing Equipment Technicians with experience in the following brands: Sharp, Samsung, HP, Lexmark, Ricoh, among others, as well as knowledge of network connectivity. Requirements: Proven experience in technical support for printers and multifunctional devices. Higher Education Certificate / Technical Degree in Systems, Electronics or related field. Courses or Certifications (Mandatory). Extensive knowledge of repairs for printers and multifunctional devices from the following brands: Sharp, Samsung, HP, Lexmark, Ricoh. Flexible schedule and willingness to travel. Experience using and handling generic consumables. Main Responsibilities: Respond to assigned tickets from the Help Desk, either on-site or in the field. (Hardware, software, and connectivity issue resolution; spare parts and consumables delivery; remote troubleshooting; telephone technical advice; support for external reports—travel allowances will be provided when assigned; equipment rehabilitation; diagnostics; and other related activities). Track and close assigned tickets in the Help Desk system. Maintain order and organization in report documentation. Submit reports/manuals requested by the department head. When working on-site (government or private entity), comply with internal rules and programs. Maintain primary communication with the Help Desk Coordinator and direct supervisor. We Offer: Work Schedule: Monday to Friday. Statutory Benefits (100% IMSS coverage, year-end bonus, vacation days, and vacation premium). Additional Benefits (grocery vouchers, life insurance, and savings fund). If you meet the profile, apply through this channel! Benefits: Life insurance Grocery vouchers Work Location: Toluca and neighboring municipalities. -Requirements- Minimum Education: Upper Secondary Education – General High School Diploma 1 year of experience Age: between 20 and 51 years Knowledge Areas: Printing, Networks, Repairs, Technical Support, Connectivity Keywords: technologist, technician, tech, technician, technology, technology, technologist, support, support, support