Senior CKA Farmer

Description

Company Overview: DiDi is the world's largest mobility technology platform. With over 10 years in the market, we are the leading enterprise in app-based intelligent transportation, food delivery, and payment services—making life better and easier for people every day. When you join DiDi, you become part of an open, inclusive, and diverse global community of over 12,000 employees worldwide. From day one, you’ll experience a rich, collaborative global culture where your responsibilities directly impact the company’s strategy and growth. Team Overview: The primary role of a City Key Account Farmer is to develop and maintain a portfolio of key accounts to ensure outstanding performance on the DiDi Food platform. A City Key Account Farmer must pursue win\-win collaboration among all stakeholders to achieve profitable growth for both DiDi and its partner restaurants/brands. The City Key Account Farmer must gain deep business understanding, becoming a trusted advisor to partner restaurants—contributing strategic insights to improve their performance and delivering exceptional customer service to sustain successful long-term business relationships. Role Responsibilities: * Serve as the first and primary point of contact for key accounts in your portfolio, ensuring close and consistent communication with restaurants to provide strategic guidance, answer questions, and jointly design robust action plans that drive growth and deliver the best possible app user experience. * Analyze data and develop a deep understanding of dynamics and behaviors of partner restaurants to design, plan, and persuade implementation of data-driven commercial strategies—focused on increasing engagement of current restaurants and enhancing their loyalty. * Build and foster long-term, trust-based relationships grounded in a win\-win mindset. * Lead weekly reviews and monthly strategic meetings with Top Tier restaurants in your region to cultivate and sustain trusted strategic relationships, achieving organic growth and long-term corporate objectives. Role Qualifications: * 3+ years of experience in key account management and consultative sales. * Bachelor’s degree plus 4 years of commercial experience. * Demonstrated ability and flexibility to adapt and learn in a fast-paced startup environment characterized by constant change and challenging goals. * Interpersonal skills: Proven oral and written communication abilities, with capacity to persuade and maintain constructive, assertive, collaborative, and cooperative working relationships with internal and external clients across multifunctional organizations. * Analytical skills: Ability to diagnose issues, understand market trends, and execute actionable plans. * Ability to understand DiDi’s vision, strategy, structure, and KPIs—and translate them into commercial plans. * Experience using CRM tools for sales teams. * Advanced Excel proficiency. EEO Statement: * We create value for our customers: We strive to consistently deliver valuable experiences to our users in everything we do. Our focus is always on innovating safe, enjoyable, and efficient new experiences. * We rely on data: We firmly believe in making informed decisions—thus we base our actions on data. By analyzing meaningful metrics, we navigate the strategic business landscape more effectively. * We believe in win\-win collaboration: Success is a team sport. When we work to help our partners and * colleagues succeed, we succeed too. While prioritizing everyone’s best interests, we communicate openly and execute with excellence in all we do. * We believe in integrity: Integrity is at the core of our business. We are people who always aim to do what is right. Our intentions are sincere, we say what we think, and we listen to each other. * We constantly strive to improve. That means stepping beyond our comfort zones, learning from our mistakes, and helping each other grow. * We believe in diversity and inclusion: Diversity is one of our greatest strengths. Our differences are what make us unique. We respect one another and believe in equal opportunity for all. **We are committed to building diverse and inclusive teams** At DiDi, we believe our differences are our greatest strength. That’s why we are committed to creating and promoting equal opportunity for all employees. Employment and development decisions at DiDi are always based on position requirements and candidate qualifications. We do not discriminate against any employee or applicant on the basis of race, age, sex, gender, sexual orientation, nationality, marital status, pregnancy, religion, or any other status protected under applicable laws in the jurisdictions where we operate. We are committed to developing diverse and inclusive teams, as well as fostering a workplace free from discrimination—enabling us to build better products and services, make better decisions, and serve the communities of which we are part. ***I confirm that, prior to submitting my application, I have read and accepted the Candidate Privacy Notice available at*** ***https://careers.didiglobal.com/terms***