Shopify Manager and Customer Service Representative

Description

Job Summary: This position is responsible for efficient inventory control, e-commerce order management, and high-quality customer service, driving continuous improvement. Key Highlights: 1. End-to-end online order management and personalized customer service. 2. Inventory, logistics, and distribution control and optimization. 3. Ongoing supplier monitoring and continuous improvement to optimize processes. **Job Objective** Ensure efficient inventory control, accurate e-commerce (Shopify) order management, and high-quality customer service. **Key Responsibilities** * Webstore order management (Shopify) * Order preparation and shipment to customers * Monitoring of platforms such as Mercado Libre. * Personalized customer service. * Incident identification (out-of-stock items, stock errors, timing issues) 2\. Inventory Control * Product receipt * Recording and tracking of incoming and outgoing goods * Physical inventories at CEDIS and branch locations * Label printing 3\. Logistics and Distribution * Product packaging * Shipping label printing * Adherence to shipment deadlines 4\. Suppliers * Supplier monitoring * Sourcing new options to improve cost-efficiency and quality 5\. Continuous Improvement * Warehouse process optimization * CEDIS organization and control **Requirements** Mandatory: * Intermediate Excel proficiency * Experience in warehouse, inventory, or logistics operations * Strong organizational skills and attention to detail * Shopify experience * Basic knowledge of delivery platforms * Procurement or supplier interaction experience * Analytical capability Profile: * Proactive * Organized * Responsible * Solution-oriented Salary: $12,000.00 \- $15,000.00 per month Work Location: On-site employment