Operations Coordinator

Description

Job Summary: We are seeking a passionate and committed professional to lead and supervise technical staff, optimize processes, and ensure customer satisfaction within the industry. Key Responsibilities: 1. Lead and supervise technical staff, ensuring operational standards. 2. Strengthen relationships with clients and decision-makers. 3. Implement operational improvements and optimize processes. Who We Are? At SerKeystone, we transform our environment through process optimization and the implementation of solutions that deliver real-world efficiency in the industrial sector. We firmly believe that every day presents an opportunity to learn, improve, and exceed our own expectations. We seek passionate and committed professionals dedicated to their professional development who wish to contribute to our company’s growth and success. What Will You Be Responsible For? • Lead and supervise technical staff, ensuring compliance with operational standards. • Schedule and manage team activities to maximize operational efficiency. • Ensure adherence to the weekly activity plan and proper coordination of resources. • Guarantee that quality and safety standards are met across all operations. • Train technical and newly hired staff, promoting their professional development. • Strengthen relationships with clients and decision-makers, ensuring their satisfaction. • Monitor field product testing to ensure optimal results. • Implement operational improvements to correct deviations and optimize processes. What Will Your Day-to-Day Look Like? • Coordinate the technical team for on-site activity execution. • Review project progress and weekly plan compliance. • Follow up on product testing and applications with clients. • Resolve operational deviations and propose process improvements. • Maintain ongoing communication with clients to ensure service quality. What Are We Looking For In You? Education: Technical studies in maintenance, Industrial Engineering, Mechanical Engineering, Experience: Minimum 3 years in a similar role. Additionally, we value candidates with: • Proactive attitude: transforming challenges into opportunities. • Analytical ability and decision-making skills. • Management capability: organization and coordination of multiple activities. • Adaptability and continuous learning. • Service orientation and results focus. What Will Make You Stand Out In This Role? • Experience coordinating technical teams in the field • Experience in industrial or technical service environments • Ability to simultaneously organize multiple operational activities • Skill in building trust-based relationships with clients • Mindset of continuous improvement and process optimization What Do We Offer? • Base salary: $16,500 – $20,000 gross monthly • Food vouchers: 4% • Utility vehicle • Statutory benefits • Ongoing training • Opportunities for professional growth and development • Involvement in technical projects delivering real impact in the industry • Dynamic and collaborative work environment Work Location: Querétaro / Bajío (with client visits) . -Requirements- Minimum Education: Upper secondary education - Professional Education T 3 years of experience Driver's License: A Keywords: resident, supervisor, foreman, assistant manager, accountable person, coordinator, manager, captain, operations, operaciones