Help Desk Operator

Description

Job Summary: SERTRES DEL NORTE is seeking a Help Desk Operator to provide customer service and manage technical support reports. Key Highlights: 1. Customer-focused technical support role 2. Management of calls, emails, and WhatsApp for report tracking 3. Ticket control and report closure **SERTRES DEL NORTE is seeking a Help Desk Operator in Álvaro Obregón, Mexico City** ----------------------------------------------------------------------------------------- SERTRES DEL NORTE IS SEEKING A HELP DESK OPERATOR // ÁLVARO OBREGÓN, CDMX We are a 100% Mexican company offering nationwide comprehensive services and solutions in: Security, Climate Control, Monitoring, Maintenance, Energy Management WE OFFER Net monthly salary of $9,000 MXN \+ $2,000 MXN monthly productivity bonus \+ $1,000 MXN monthly food vouchers Legal benefits from day one! Life insurance Total Pass gym discounts Clinical laboratory discounts Educational agreements WORK SCHEDULE 8:00 a.m. to 5:00 p.m. 9:00 a.m. to 6:00 p.m. 10:00 a.m. to 7:00 p.m. Rotating shifts REQUIREMENTS * Bachelor’s degree / Technical diploma * Minimum 6 months of experience in help desk roles (NOT sales) * Experience with Remedy / Help Desk systems * Intermediate to advanced Excel skills * KEY RESPONSIBILITIES Call handling Email handling WhatsApp handling Report tracking Report closure Ticket control * WORK LOCATION Álvaro Obregón, CDMX 5 minutes from Metrobús Francia and Metrobús José María Velasco **Desired education level:** High School (Upper Secondary) **Desired experience level:** Mid-level **Departmental function:** Technology / Internet **Industry:** Repair and Maintenance *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=69fe209c39000036005366dc\&source\=indeed*