E-commerce Specialist

Description

Job Summary: The E-commerce Specialist ensures a satisfying shopping experience by managing inquiries, logistics issues, and post-sales support across digital channels. Key Highlights: 1. Manages e-commerce platforms and coordinates with internal departments for efficiency. 2. Analyzes sales, metrics, and consumer behavior to drive improvements. 3. Optimizes content and keywords for marketplace positioning. **JOB OBJECTIVE** The E\-commerce Specialist is responsible for ensuring a satisfying shopping experience through prompt resolution of inquiries, efficient management of logistics issues, and post-sales support across digital channels, as well as ensuring proper order management and preparation of performance reports. **DUTIES AND RESPONSIBILITIES** 1\. Manage multiple e\-commerce platforms: creation and bulk/individual ASIN uploads. 2\. Coordinate with internal departments to ensure an efficient shopping experience. 3\. Manage orders, inventory, shipments, customer service, and generate basic sales and performance reports. 4\. Identify opportunities to improve e-commerce channel processes and operations. 5\. Analyze sales, metrics, and consumer behavior to propose commercial improvements. 6\. Manage inventory: handle product variations (models, colors, writing types). 7\. Create and update product listings on marketplaces (Amazon, Mercado Libre, TikTok Shop, among others). 8\. Optimize titles, descriptions, bullet points, and keywords (A\+ Content on Amazon and enriched descriptions on Mercado Libre). 9\. Research basic keywords for positioning. 10\. Conduct periodic benchmarking exercises to identify best practices and areas for improvement relative to key industry competitors. **Education:** Bachelor’s degree in Marketing / E-commerce. **Languages:** Basic English **Technical Skills:** Basic Excel, ERP systems (SAP), e-commerce platforms, shipping office software, report generation, e-commerce platforms (Magento and Shopify), online stores (Amazon, Mercado Libre, TikTok Shop) **Experience:** 2 years in e-commerce and digital sales. **Age:** 25 to 40 years old **Competencies:** Teamwork, follow-up ability, customer orientation, adaptability, excellent writing and spelling skills, proactivity, accurate communication, verbal fluency. Full-time, Monday to Friday, 08:00 to 18:00 hours **Salary:** $12,000 to $14,000 monthly Salary: $12,000\.00 \- $14,000\.00 per month Application Question(s): * What is your age? * In which borough do you reside? * Which e\-commerce platforms have you managed? Work Location: On-site employment