Customer Service Analyst

Description

At Tag, we are seeking a highly proactive and results-oriented **Customer Service Analyst** to join our team. We are not looking for someone who simply replies to messages; we seek a strategist capable of transforming user inquiries into positive experiences and identifying opportunities to improve our processes. **Key Responsibilities** * Manage and resolve customer inquiries through multiple channels (phone, email, chat, and social media). * Analyze satisfaction metrics (**NPS, CSAT**) to propose service improvements. * Document and escalate technical issues or recurring failure patterns to the relevant department. * Maintain up-to-date CRM records and internal knowledge base. * Ensure response times meet our quality standards. * Proficient use of tools. * Intermediate Excel skills (pivot tables and data cross-referencing). * Excellent spelling and writing skills (mandatory). **Education:** Bachelor’s degree or completed bachelor’s program. **Experience:** Minimum 1\-2 years in customer service, technical support, or *customer success* roles. **WE OFFER:** * Statutory benefits. * Gross monthly salary of ***$13,000.*** * Overtime pay. * Attendance bonus. * Punctuality award. * Savings fund. * Grocery vouchers. **Work Schedule:** Monday to Friday, 8 AM to 5 PM Saturdays, 8 AM to 11 AM Location Tlalnepantla \- Cuautitlan Highway Km 31\.5, Loma Bonita, 54879 Cuautitlan, Mex., behind Ford plant, warehouses 22 and 23\. Send your CV to 4271211761 or via this channel. Salary: $12,000\.00 \- $13,000\.00 per month Benefits: * Savings fund * Free uniforms * Grocery vouchers Workplace: On-site employment