Customer Service Analyst

Description

Job Summary: We are seeking a Customer Service Executive with energy and a positive attitude to deliver exceptional service and create amazing experiences in a collaborative and supportive team environment. Key Highlights: 1. Personalized and high-quality customer service 2. Rapid and effective resolution of incidents 3. Promotes teamwork and camaraderie We are a company dedicated to the nationwide distribution of automatic transmission parts, and we are growing—significantly! That’s why we want to welcome a dynamic and positively minded Customer Service Executive to our team. We seek someone passionate about helping others, proactive, with great energy and enthusiasm for creating amazing experiences for our customers. We aim to continue delivering exceptional service without compromising what makes us unique: teamwork, camaraderie, and a safe, pleasant, and fun work environment. If you enjoy challenges, thrive on connecting with people, and align with our values—this opportunity is for you! Requirements: • Bachelor’s degree in Administration, Marketing, Communications, or related field. Responsibilities: • Ensure personalized and high-quality service to each customer through satisfaction surveys and frequent phone contact. • Resolve incidents or complaints quickly and effectively. • Maintain up-to-date customer information in management systems. • Define customer satisfaction and retention metrics and achieve related targets. • Implement service standards: establishing protocols, guidelines, and call scripts. • Keep the customer database updated. • Attend to prospects and evaluate them to initiate business relationships. Skills: • Effective communication, customer service orientation, empathy and customer focus, conflict resolution, active listening. Work Schedule: • Monday–Friday, 08:00–18:00; Saturdays, 09:00–12:00 PM Work Location: • Balvanera Industrial Park. Benefits: • Monthly Base Salary: $16,081.00 • Statutory Benefits (Vacation Bonus, Thirteenth-Month Bonus, Profit Sharing, Full IMSS, etc.) • Punctuality Bonus: $500.00 per month • Attendance Bonus: $500.00 per month • Productivity Bonus: $3,00.00 per month. -Requirements- Minimum Education: Higher Education – Bachelor’s Degree Years of Experience Languages: English Age: Between 25 and 30 years old Knowledge: Communication, ERP SAP, Customer Service Management, Customer Problem Resolution Keywords: analyst, care