Call Center Trainer

Description

**Pick and Collect S.A de C.V is seeking a Call Center Trainer located 10 minutes from Six Flags \- Tlalpan, Ciudad de México** -------------------------------------------------------------------------------------------------------------------------- **What will you do?** * Design, plan, and execute training programs for advisors and operational staff. * Deliver in-person and/or virtual courses and training sessions tailored to various experience levels. * Evaluate participant performance before, during, and after training. * Provide constructive feedback to improve communication, sales, and customer service skills. * Keep training materials and teaching methodologies up to date. * Coordinate with supervisors and team leaders to identify training needs. * Measure program results and effectiveness using performance metrics. **Requirements:** * Completed bachelor’s degree, preferably in Administration, Psychology, Communication, or related fields. * Minimum of 6 months’ experience in training or coaching. * Knowledge of teaching methodologies, customer service, and telesales. * Excellent communication, leadership, and motivation skills. * Analytical, organizational, and planning abilities. * Proficiency with digital tools and e\-learning platforms. ### **Position details:** * Work modality: In-person * Schedule: Monday to Saturday * Opportunity for professional development and growth * Excellent work environment and teamwork **Desired education level:** Higher education \- degree holder **Desired experience level:** Mid-level **Departmental function:** Human Resources **Industry:** Insurance / Insurance Company **Skills:** * Observational ability * Responsibility * Results-oriented *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=699f8ba14100004100383bcc\&source\=indeed*