Position Summary: We are seeking a technology-passionate specialist to provide first- and second-level support, manage computing and telecommunications equipment, and collaborate on comprehensive IT solutions. Key Highlights: 1. Team with excellent training and camaraderie 2. Ongoing training and certifications 3. Economic incentives for developing and implementing solutions **About the Company** Passionate about technology, we are a team of specialists, researchers, and IT solution integrators offering businesses various alternatives to address specific needs that improve and streamline business operations. **Position Requirements** * **Advanced conversational English is mandatory.** **\*\*Only bilingual candidates will be considered\*\*\*\*\*\*\*\******Must reside in Mexico City\*\*\*\*\*\*\*On-site\*\*\*\*\*\**** * Minimum 5 years’ experience providing end-user software and hardware support. * Experience managing and creating users in Active Directory, assigning permissions, and preparing equipment. * Expertise in Windows operating systems. * Excellent customer service and end-user interaction skills; strong service attitude; professional demeanor when facing challenges; polished appearance; responsible, punctual, proactive, and self-managed. * Solid hardware knowledge for assembling, disassembling, or replacing components. * Expertise in Office 365 solutions, productivity suites and software, Outlook, OneDrive, Teams, and SharePoint. * Knowledge of cloud-based solutions. * Strong proficiency with mobile devices, as well as various printer types (Laser, Inkjet, Dot Matrix, Label). * General knowledge of networking, routers, switches, firewalls, and access points. * General knowledge of cybersecurity. Desirable: * Experience using and administering domain servers. **Position Responsibilities** Provide first- and second-level support to users in Mexico and Latin America, including management of computing and telecommunications equipment, software, network cabling, etc., either remotely or on-site, as well as managing IT resources—guided and supported by a team of engineers who collectively deliver comprehensive solutions to clients. **Additional Benefits and Perks** * Monday to Friday work schedule from 9:00 AM to 6:00 PM. * Statutory benefits plus enhanced benefits such as economic incentives for developing and implementing solutions. * Team with excellent training and camaraderie. * Ongoing training and certifications. Employment Type: Full-time, Indefinite-term contract Salary: $23,000\.00 \- $25,000\.00 per month Benefits: * Major medical expense insurance Application Question(s): * Can you provide letters of recommendation from your last three jobs? * Do you consent to our requesting information and references from your previous employers? Language: * Bilingual English (Mandatory) Work Location: On-site employment