Bilingual Back Office

Description

**About the Company** If you want to join a company focused on providing organizations with a fully **operational, accessible, and direct contact center for their customers.** This opportunity is for you… **APPLY NOW!** **About the Opportunity** The company is seeking its next **Customer Service Representative**, who wishes to deliver the **best customer service for a major client’s “Health care services” campaign.** The company is currently growing at an accelerated pace, and this position is essential to continue improving the experience of its customers and partners. Key responsibilities include: * Receiving and initiating first contact and outreach with customers via telephone calls and/or other channels as applicable. * Identifying and analyzing customer needs. * Designing and delivering the most appropriate response and service tailored to customer needs. Requirements: * **Must reside in Tlaquepaque, Jalisco.** * Minimum Education: Completed high school (certified with official documentation). * Experience: **Minimum 6 months** in **customer service, sales, or related service activities.** * **Advanced English proficiency.** *Assessed during the interview.* (as communication with stakeholders in the USA is required). * Full documentation must be available: Birth Certificate, INE (National ID), Proof of Address (not older than 3 months), CURP, RFC, Academic Certificate, IMSS Contribution Report (weeks contributed), Afore account statement (if applicable), Infonavit Retention Letter (if applicable). **You are the candidate we’re looking for if...** * You have experience in: **customer telephone support or service roles.** * **You possess strong verbal communication skills.** * You enjoy **delivering customer service with an exceptionally positive attitude.** * You have strong negotiation skills. * You have worked under goal-oriented performance models. **What the company offers you** * **Gross monthly salary.** * **Bi-weekly payments.** * **Working Hours:** Monday to Friday, between 7:00 AM and 7:00 PM. *(Schedule assigned during interview, fulfilling 8 daily working hours)* * **Work Modality:** 100% in-person. * **Location:** Av. Camino al ITESO, C.P. 45608, San Pedro Tlaquepaque, Jalisco. * Statutory and above-statutory benefits from day one. * IMSS coverage and 100% social security contributions. * 12 vacation days starting from the first year. * 2 paid personal days per year. * Vacation bonus: 25%. * 30-day Christmas bonus (Aguinaldo). * Monthly food vouchers: $1,000\. * Discounts on dental and vision health services. * Life insurance. * On-site medical services. * Medium-term career growth opportunities. **If you want to be a key player in the company transforming Mexico, this position is for you. We want to meet you!** Job Type: Full-time, Indefinite-term contract Salary: $15,000\.00 \- $18,000\.00 per month Benefits: * Flexible schedules * Option for indefinite-term contract * Employee referral program * Medical expense insurance * Life insurance * Food vouchers Application Question(s): * In which municipality/region do you live? * What is your highest completed level of education? * What is your English proficiency level? For reference only: Do you hold any language certification and/or customer service experience in the USA? * Are you currently employed? * What was your current/last salary? Workplace: On-site employment