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Summary: Seeking a customer-focused individual to provide excellent service, resolve issues, and support sales teams in a print marketing company. Highlights: 1. Opportunity to grow with an expanding team and services 2. Engage with customers to resolve issues and expedite orders 3. Improve processes and procedures to maintain good customer relations WORK FROM HOME ( REMOTO) Print Marketing company is seeking someone who loves working with customers! We are based out of Los Angeles, CA, USA. Great opportunity for someone to grow with our team as we expand our services! Main responsibility is answering phone calls and providing the best customer service on every call. In order to apply please send a voice message via Whatsapp telling us about your experience and why you think you would be a good fit. 1\-310\-350\-0492 THE RIGHT CANDIDATE WILL Respond to customer inquiries, expedite critical orders, communicate dispositions, research and resolve issues, and researche orders. **Principal Responsibilities:** * May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers. * Identifies, investigates, and participates in opportunities to improve processes and procedures, to include various key performance metrics. * Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws. * Maintains and updates electronic and/or hard copy records as required. * Other duties as assigned. **Job Level Specifications:** * Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution. * Completes complex assignments requiring significant judgment, initiative and problem solving skills. * Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations. * Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts. * Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time. Job Types: Full\-time, Permanent Pay: $15,000\.00 \- $17,000\.00 per month Work Location: Remote
