Technical Service Assistant

Description

Job Summary: Centrally manage the service calendar to ensure operational continuity of the service department, handling scheduling, resource allocation, and customer satisfaction. Key Highlights: 1. Coordination of resources and optimization of technical schedule 2. Inventory management of spare parts and document control 3. Customer service and internal communication **Position Objective** Ensure operational continuity of the service department through centralized management of the service calendar. This includes scheduling, activity logging, resource coordination, handling customer requests, technical schedule optimization, document control (Service Work Orders, Repair Orders, reports), and maintenance of spare parts inventory and cost tracking for customer satisfaction and standards compliance. **Main Responsibilities** * **1\.\- Schedule and Appointment Management** Coordinate and schedule technician visits and maintain an updated calendar of scheduled services. **2\.\- Preparation of Quotations and Service Orders** Prepare quotations for customers based on service requirements. Generate and manage service orders, ensuring all documentation is complete. **3\.\- Spare Parts and Materials Tracking** Maintain control over spare parts and consumables inventory; request missing materials and coordinate delivery with suppliers. **4\.\- Filing and Documentation** Keep service files and reports up to date. Ensure all administrative documentation is properly archived and organized. **5\.\- Telephone Support and Customer Communication** Respond promptly to customer calls and inquiries, and route service requests to the appropriate technicians. **6\.\- Internal Coordination** Communicate with other departments to obtain necessary information for generating service orders. **Responsibilities and Tasks** **Services** Telephone support to customers for receiving service request reports. Preparation of Service Work Orders (SWOs) based on customer and internal department requests. Scheduling of services in the calendar. Daily logging of departmental activities in the calendar. Entering daily service status information into the calendar. Assigning service report numbers to technicians. Receiving and processing service reports. Reviewing service reports. Scanning service reports / delivery notes. Data entry of service information into forms. Collecting and reporting costs generated per SWO for costing purposes. Maintaining a history of services performed on each manufactured machine. **Spare Parts** Preparing quotations for spare parts, services, and accessories. Verifying purchase orders for spare parts requested by sales and following up with the relevant department. Preparing Repair Orders (ROs). Preparing monthly spare parts sales reports. Updating spare parts pricing. Obtaining quotations from suppliers and comparing prices. Outbound calls to offer spare parts and services to customers based on the schedule. **Operations** Keeping service inventory requirements up to date. Reviewing technical service inventory. Placing requisitions with suppliers (purchasing). Recording and tracking material receipt into warehouse. Reviewing machined components listed on SWOs and ROs. Tracking RO deliveries to customers. Assisting and supporting collections meetings. **Administrative** Petty cash control. Submitting travel allowance requests. Preparing travel allowance reports. Scheduling material dispatch, pickup, and delivery. **Quality** Tracking quality reviews. Documenting quality reviews. Employment Type: Full-time, Indefinite-term contract Salary: $13,000.00 \- $15,000.00 per month Benefits: * Company parking * Option for indefinite-term contract * Major medical expense insurance * Complimentary uniforms Application Question(s): * Do you have basic knowledge of spare parts, hydraulic, pneumatic, and electrical components? Work Location: On-site employment