**Position Objective** Provide proactive support to existing customer accounts, ensuring that services and benefits are delivered effectively, exceeding their expectations and contributing to the achievement of operational goals. **Main Responsibilities** * Handle and follow up on customer requests and incidents. * Timely resolution of daily operational obstacles. * Perform administrative tasks according to established guidelines. * Implement actions related to the **ISO 9001:2015, OEA, and CTPAT** systems. * Maintain constant communication with customers, operators, and internal departments. **Requirements** * **Education:** Technical high school diploma or Bachelor’s degree in International Trade, International Relations, Logistics, or related field. * **Experience:** Minimum of 1 year in customer service, operation follow-up, or administrative roles within the transportation or logistics sector. * **Knowledge:** * Office Suite (Intermediate Excel). * Outlook and satellite tracking platforms. * Effective communication and customer interaction. **Competencies** * Proactivity and service orientation. * Strong verbal communication and empathy. * Tolerance and results focus. * Organization and efficient time management. **Work Schedule:** * Wednesday to Friday: 2:00 p.m. to 10:00 p.m. * Saturday and Sunday: 8:00 a.m. to 8:00 p.m. * Day off: Monday and Tuesday Employment type: Full-time Salary: $18,000.00 - $18,500.00 per month Benefits: * Savings fund * Cafeteria service Application Questions: * Do you have any issues with the working hours? * What is your salary expectation? Education: * Completed higher technician (Mandatory) Experience: * Customer service: 2 years (Mandatory) * Freight transport companies: 2 years (Mandatory) Workplace: On-site job