Customer Service

Description

Job Summary: Customer Service Analyst responsible for customer support, product tracking, shipments, reporting, and incident management. Key Responsibilities: 1. Customer service and product tracking 2. Shipment management, rejections, and cancellations 3. Preparation of reports, KPIs, and incident logs Customer Service Analyst Completed Bachelor's degree (MANDATORY) **Retail portal proficiency** Intermediate-level Excel skills Responsibilities: Customer service Track product delivery by coordinating with the traffic department, clients, and end customers. Monitor product shipments, rejections, and cancellations Schedule appointments Reports, KPIs, incidents Track insurance claims Offered: Monthly salary: $15,000 gross Statutory and above-statutory benefits AVAILABILITY TO ROTATE SHIFTS. Work location: Tlalnepantla de Baz, State of Mexico. Interested candidates may apply through this platform or call 5 \| 5 \| 8 \| 0 \| 7 \| 3 \| 2 \| 8 \| 1 \| 5 Salary: $15,000.00 per month Benefits: * Savings account * Employee discount * Gym discount * Company parking * Free parking * Option for indefinite-term contract * Life insurance * Company phone * Complimentary uniforms * Meal vouchers Application Question(s): * Are you available to rotate shifts? Workplace: On-site employment