Customer Service

Description

Position Summary: We are seeking an organized, proactive, and highly service-oriented Customer Service representative to handle customer support and follow-up, coordinate with production and logistics, and resolve inquiries and issues. Key Highlights: 1. Comprehensive customer tracking before, during, and after the sale. 2. A genuine opportunity for professional growth and development. 3. Job stability with a company in the construction sector. **We are looking for an organized, proactive individual with an outstanding attitude to join our team as a Customer Service representative — a key contributor to client engagement and follow-up.** ***Main Responsibilities:*** * Timely customer follow-up before, during, and after the sale. * Preparation and submission of quotations. * Customer support via phone, WhatsApp, and email. * Coordination with production and logistics departments to ensure efficient deliveries. * Order tracking and database updates. * Resolution of inquiries and issues with a solutions-oriented approach. ***Requirements:*** * Excellent communication skills and professional demeanor. * Strong organizational skills and attention to detail. * Basic proficiency in Excel and digital tools. * Ability to work under pressure. * Solution-oriented attitude and service focus. ***We Offer:*** * Competitive base salary. * Statutory benefits. * Excellent work environment. * A genuine opportunity for professional growth and development. * Job stability with a company in the construction sector. If you are committed, proactive, and passionate about delivering high-quality service, we want to meet you. Salary: $2,500\.00 \- $3,500\.00 per week Benefits: * Salary increases * Medical expense insurance Relocation/moving capability: * 66655, Zacatecas, N.L.: Ability to commute to work without difficulty or plan relocation prior to starting (Desirable) Application Questions: * Do you have experience in sales or customer service? * Are you proficient in Excel, WhatsApp, and email? * Do you have experience preparing quotations or tracking customers? * How do you handle customer interactions via phone or messaging? * Why are you interested in this position? * What is your salary expectation? * Where do you currently live? Education: * Completed high school diploma (Mandatory) Work Location: On-site employment