Telephone Agent (Remote – Work from Home, Mexico)

Description

Job Summary: We are seeking an organized, detail-oriented Remote Professional / Virtual Assistant with excellent English skills to provide customer service and manage phone calls. Key Highlights: 1. Be part of a dynamic and collaborative team. 2. Opportunities for professional growth and development. 3. An inclusive company that celebrates diversity. We are looking for a highly organized, detail-oriented Remote Professional / Virtual Assistant with excellent written and conversational English skills to join our growing team. The ideal candidate will have experience in customer service—specifically handling telephone calls—interacting with customers, and efficiently resolving issues. Additional experience in administrative tasks—such as calendar management, correspondence, or invoice processing—is considered a plus. **Benefits and Perks** * Salary ranging from $14k to $21k MXN per month (gross). * Work remotely from anywhere in Mexico. * Be part of a dynamic and collaborative team, with opportunities for professional growth and development. * We offer full statutory benefits, including IMSS, INFONAVIT, vacation days, public holidays, and year-end bonus (aguinaldo). * Additional benefits include minor medical insurance and a discount card for various establishments after 3 months of employment. **Requirements and Qualifications** * Excellent written and verbal communication skills in English. * Completed high school or equivalent. * Minimum two years of prior experience in customer service or a related telephone-based role, ideally handling a high volume of calls. * Strong organizational and multitasking skills. * Familiarity with Microsoft Office, Google Workspace, and other digital tools. **Responsibilities** * Manage a high volume of incoming and outgoing calls promptly. * Follow communication scripts when addressing different topics. * Identify customer needs, clarify information, investigate each case, and provide solutions or alternatives. * Seize opportunities to offer additional products or services when appropriate. * Build sustainable relationships and attract customers through quality service. * Maintain clear and comprehensible records of all conversations in our call center database. * Regularly participate in training sessions and educational seminars to enhance knowledge and performance. * Meet both individual and team qualitative and quantitative goals. **Preferred Experience in One or More of the Following Areas:** * Finance or accounting. * Property management. * Collections. * Sales or marketing support. * Experience with Property Meld or other property management software. * Professional certifications in any of the above areas. **Technical Requirements** * Reside in Mexico. * The entire hiring process must be completed using the computer you will use for work. * Have a laptop or desktop computer with a functional camera and microphone. * The device must have at least **8 GB of RAM** and an **Intel Core i3 8th-generation processor or higher**. It must run **Windows 11 or later**, or **macOS 13 or later**. * Have an internet connection with a minimum speed of **20 MB download and 5 MB upload**. * Have antivirus software enabled on the computer. **About Us** We are a Mexican company founded in 2017, hiring professionals across diverse fields to work remotely with clients in the United States and Canada. With over 1,000 remote professionals on our team, Anequim is a growing company offering work-from-home opportunities for diverse talent in Mexico. We take pride in being an inclusive company that celebrates diversity. All qualified candidates will be considered for our openings regardless of age, culture, race, religious or spiritual beliefs, sexual orientation, gender identity, or disability. Job Type: Full\-time Pay: $14,000\.00 \- $21,000\.00 per month Experience: * Call Center : 2 years (Required) Language: * Advanced English (Required) Work Location: Remote