Financial Manager

Description

Job Summary: This role focuses on increasing the generation of new customers and group revenue, ensuring achievement of commercial targets through team management and financial center administration. Key Highlights: 1. Increase the generation of new customers and group revenue. 2. Ensure achievement of commercial targets and team productivity. 3. Manage the financial center with a business-oriented vision and commercial management. Increase the generation of new customers by developing and implementing customer acquisition strategies in Financial Services Synergy and Store, aiming to increase group revenue. Ensure achievement of commercial targets by monitoring daily team productivity per product, identifying improvement opportunities, generating action plans, avoiding subsidies, and achieving optimal performance rhythms and productivity levels that guarantee increased revenue, portfolio growth, and brand positioning. Manage the financial center with a business-oriented vision based on commercial management by balances and volumes, ensuring portfolio growth and appropriate portfolio mix, thereby creating profitable financial centers. Collaborate with financial center teams on collections from origination, ensuring proper customer identification during product placement to build healthy portfolios, and actively managing collections from various collection points to ensure effective collection of overdue accounts, minimum payments, and payment agreements, with the objective of maintaining controlled collections and minimizing their impact on operational results. Ensure teams promote customer digitalization and transactional referrals by offering enrollment and usage of alternative channels such as the mobile app, Bancoppel website, deposit ATMs, etc., promoting direct debit, utilizing the banking host figure to reduce financial center queues, aligning resource capacity with appropriate demand, and improving operational expenses and their impact on profitability. Guarantee service quality at the financial center by ensuring staff adhere to service standards, managing queues, order, and cleanliness, personally addressing customer complaints, dissatisfaction, etc., and seeking alternative solutions, with the objective of exceeding service expectations, delivering memorable experiences, and extending customer lifetime value. Work in synergy with all store centers through joint coordination of commercial and operational activities, workplace climate, service quality, security, and fraud prevention, all oriented toward unified and common goals: group revenue and operational results for Grupo Coppel. Develop and maximize team talent through continuous training using group-defined tools such as training sheets, follow-up talks, behavioral guidelines, etc., and develop necessary strategies to foster a positive work environment and conditions aimed at increasing retention, reducing turnover, and improving respective Employment Type: Full-time, Indefinite-term Salary: $20,000\.00 \- $30,000\.00 per month Benefits: * Study support * Discounts and preferential pricing * Referral program * Free uniforms Experience: * Sales management: 1 year (Preferred) Work Location: On-site employment