Job Summary: Collaborate with Technology Services departments to provide equipment maintenance, administration, and control, delivering priority user support and resolving complex technical issues. Key Highlights: 1. Specialized technical support for institutional platforms 2. Resolution of complex technical issues (hardware and software) 3. Priority technological assistance to students, faculty, and staff **Mission:** Collaborate with Technology Services departments to provide assistance to students, faculty, and administrative staff in order to deliver maintenance, administration, and control of technology equipment. **Requirements:** * Bachelor’s degree in Computer Science or related field (degree holder). * Minimum 3 years of experience in technical support **Knowledge:** * Operating systems * Infrastructure and Cloud * Diagnostic skills * Networking **Mission:** Collaborate with Technology Services departments to provide assistance to students, faculty, and administrative staff in order to deliver maintenance, administration, and control of technology equipment. **Requirements:** * Bachelor’s degree in Computer Science or related field (degree holder). * Minimum 3 years of experience in technical support **Knowledge:** * Operating systems * Infrastructure and Cloud * Diagnostic skills * Networking **Responsibilities:** * Provide priority technological assistance to students, faculty, and administrative staff based on incidents impacting their activities. * Resolve complex technical issues on computing equipment (hardware and software). * Handle service tickets and identify recurring incidents. * Perform detailed technical analysis (logs, performance, software conflicts). * Provide specialized technical support for institutional platforms (Email, SIU, Banner, Entra ID, etc.). * Document internal processes and user manuals. * Install, configure, and manage specialized software on university computing equipment. **We Offer:** * Grocery vouchers * Savings fund * Life insurance * SGMM * Year-end bonus exceeding statutory requirements Salary: Starting at $24,000\.00 per month Work Location: On-site employment