Technical Support Associate

Description

Job Summary: We are seeking a Technical Support Associate to provide first-level technical support, assist with the daily operation of systems and services, and ensure operational stability through incident resolution and platform monitoring. Key Highlights: 1. Opportunity for technical and professional development. 2. Structured and collaborative work environment. 3. Exposure to production systems and operations. **Technical Support Associate** **Location:** CDMX **Department:** Technology (IT) **Hybrid: Office/Home Office days** **Competitive salary and benefits exceeding statutory requirements** **Job Summary** We are seeking a **Technical Support Associate** with **1–3 years of experience** to deliver first-level technical support and assist with the daily operation of our systems and services. This role contributes to operational stability by addressing incidents, monitoring platforms, and ensuring proper execution of established processes. **Key Responsibilities** **•** Handling and tracking **first-level (L1\) tickets and incidents**. **•** Monitoring systems and validating service availability. **•** Providing basic support for applications and technology platforms. **•** Documenting and escalating incidents per defined procedures. **•** Collaborating with other technical teams as needed. **•** Basic administrative management of the department’s vendor budget. **Requirements** **1–3 years of experience** in technical support or similar roles. Basic knowledge of **Windows** and system operations. **Active Directory** **Fundamentals of Azure Cloud** **Experience handling technical incidents and managing tickets.** Strong communication skills and customer service orientation. **English proficiency at B2 level**. **What We Offer** **•** Opportunity for technical and professional development. **•** Structured and collaborative work environment. **•** Exposure to production systems and operations. If no application deadline is provided, this role may be a pipeline requisition, and we'll continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted. Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position. **Helping People Thrive in a Connected World** Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. **What’s the culture like at Assurant?** Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. **Company Overview** Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender\-placed insurance products, and other specialty products. **AI and Biometric Usage** Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI\-enabled technology, automated decision making, and biometric information. **Equal Opportunity Statement** Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. **Job Scam Alert** Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.