On-Site Technical Support Trainee

Description

**IT People Talent is seeking an On-Site Technical Support Trainee in Gustavo A. Madero, Mexico City** -------------------------------------------------------------------------------------------------- **About Us** * We are comprehensive service providers across Mexico and the Caribbean; we specialize in the Retail and fast-food sectors, offering point-of-sale (POS) system support through specialized services. We are Premier Partners of Cisco, Fortinet, and Avaya. As our coverage expands, we are seeking Technical Support Trainee Engineers to provide on-demand branch support. **Your Role:** You will be responsible for on-site incident resolution (at various locations) related to networks, peripherals, cabling, and/or POS (point-of-sale terminals), in accordance with defined service levels. **Why Join Us?** * Extensive training and upskilling across multiple technology layers and brands. * Dynamic work practices, team integration, and continuous learning. * Excellent working environment with real growth opportunities. **Value Proposition** * **Starting Salary:** MXN 13,000 net (statutory benefits and indefinite-term contract) * If you own a car or motorcycle (fuel reimbursement plus 40% maintenance coverage); otherwise, per diem allowance. * **Working Hours:** Monday to Saturday, two shifts: 8:00 AM–5:00 PM or 11:00 AM–8:00 PM (Sunday on-call duties are rotated with Saturday rest days). * **Work Location:** Home office and on-site support as required. **What We’re Looking For:** * 1 year of experience as: Technical Support Trainee, Technical Support Intern, Service Desk Agent, Systems Assistant, Systems Analyst, Telecom Engineer, Telecommunications Consultant, or Cabling Technician. * Students, incomplete degree holders, or interns pursuing degrees in Computer Science, Engineering, Information Technology, or related fields. * Optional: Car or motorcycle (valid driver’s license) * Openness and user-facing skills for branch-level support. * Availability for field support across various locations regarding implementation, configuration, and network, AP, cabling, device, etc. support. * 6 months of experience in LAN, WAN, VLAN networks; handling 2.4 GHz and 5 GHz frequencies; site surveys; heat maps; topologies; equipment configuration; network change implementation, etc. Knowledge of Access Points, Routers, Switches, Wireless systems, CODECs, Modems, Wireless technologies, among others. * 6 months to 1 year of experience in structured cabling installation and support (basic tool handling, installation, maintenance, and support) * Familiarity with at least one ticketing platform for incident handling, logging, tracking, and closure. * Experience identifying faults, root causes, equipment replacements, and new installations. * Evidence reporting, activity descriptions, and third-party escalations. * Highly desirable: Experience supporting point-of-sale (POS) terminals, printers, and peripherals. **Desired Education Level:** Higher education – incomplete degree **Desired Experience Level:** Interns **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Networks, cabling, peripherals * POS/POS printers, wireless * AP, router, switch maintenance * Support, reporting, ticketing, Excel * LAN/WAN, devices, terminals *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a16591b3800003000c69d86\&source\=indeed*