On-Site Technical Support Trainee

Description

**IT People Talent is seeking an On-Site Technical Support Trainee in Tlalnepantla de Baz, State of Mexico** ---------------------------------------------------------------------------------------------------- **About Us** * We are comprehensive service providers across Mexico and the Caribbean; we specialize in the Retail and *fast food* sectors, delivering point-of-sale (POS) system support through specialized services. We are Premier Partners of Cisco, Fortinet, and Avaya. As our coverage expands, we are seeking Technical Support Trainee Engineers to provide on-demand branch support. **Your Role:** You will be responsible for on-site incident resolution (at various locations) related to networks, peripherals, cabling, and/or POS (point-of-sale terminals), in accordance with defined service-level agreements. **Why Join Us?** * Extensive training and certification across multiple technology layers and vendor platforms. * Dynamic work practices, team integration, and continuous learning. * A highly supportive work environment with real growth opportunities. **Our Value Proposition** * **Starting salary**: MXN 13,000 net (statutory benefits and indefinite-term employment contract) * If you own a car or motorcycle: fuel reimbursement plus 40% maintenance coverage; otherwise, travel allowances are provided. * **Working hours**: Monday to Saturday, in two shifts — 8:00 AM to 5:00 PM or 11:00 AM to 8:00 PM (Sunday on-call duties rotate with Saturday off). * **Work location**: Remote work (home office) with on-site attendance as required. **What We’re Looking For:** * 1 year of experience as: Technical Support Trainee, Technical Support Intern, Service Desk Agent, Systems Assistant, Systems Analyst, Telecom Engineer, Telecommunications Consultant, or Cabling Technician. * Students, incomplete degree holders, or interns pursuing degrees in Computer Science, Engineering, Information Technology, or related fields. * Optional: personal vehicle or motorcycle (valid driver’s license required) * Strong interpersonal skills and openness to supporting branch users. * Availability for field support across multiple locations for implementation, configuration, and network, AP, cabling, device, etc. support. * 6 months of hands-on experience with LAN/WAN/VLAN networks, 2.4 GHz / 5 GHz frequency management, site surveys, heat maps, network topologies, equipment configuration, network change implementation, etc. Familiarity with Access Points, Routers, Switches, Wireless systems, CODECs, Modems, and related technologies. * 6 months to 1 year of experience installing and supporting structured cabling (basic tool handling, installation, maintenance, and troubleshooting). * Familiarity with at least one ticketing platform for incident handling, logging, tracking, and closure. * Experience identifying faults, root causes, hardware replacements, and new installations. * Evidence-based reporting, activity documentation, and third-party escalation procedures. * Highly desirable: experience supporting point-of-sale (POS) terminals, printers, and peripherals. **Preferred Education Level:** Higher education – incomplete degree **Preferred Experience Level:** Interns **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Networks, cabling, peripherals * POS/Point-of-Sale printers, wireless devices * AP, router, switch maintenance * Support, reporting, ticketing, Excel * LAN/WAN devices, terminals *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a16570e4300003000bd8d36\&source\=indeed*