On-Site Technical Support Trainee

Description

**IT People Talent is seeking an On-Site Technical Support Trainee in Cuajimalpa de Morelos, Mexico City** ------------------------------------------------------------------------------------------------------ **About Us** * We are comprehensive service providers in Mexico and the Caribbean; we specialize in the Retail and fast-food sectors, offering support for point-of-sale (POS) systems through specialized services. We are Premier Partners of Cisco, Fortinet, and Avaya. As our coverage has expanded, we are now seeking Technical Support Trainee Engineers to provide on-demand branch support. **Your Role:** You will be responsible for on-site incident resolution (across various locations) related to networks, peripherals, cabling, and/or POS (point-of-sale terminals), in accordance with defined service levels. **Why Join Us?** * Extensive training and upskilling across multiple technology layers and vendor brands. * Dynamic work practices, team integration, and continuous learning. * Excellent working environment with real growth opportunities. **Value Proposition** * **Starting salary**: MXN 13,000 net (statutory benefits and indefinite-term contract) * If you own a car or motorcycle (fuel reimbursement plus 40% maintenance coverage); otherwise, per diem allowances. * **Working hours**: Monday to Saturday, in two shifts — 8:00 AM to 5:00 PM or 11:00 AM to 8:00 PM (Sunday on-call duties rotated with Saturday rest). * **Work location**: Home office and on-site support as required. **What We’re Looking For:** * 1 year of experience as: Technical Support Trainee, Technical Support Intern, Service Desk Agent, Systems Assistant, Systems Analyst, Telecom Engineer, Telecommunications Consultant, or Cabling Technician. * Students, incomplete degree holders, or interns in fields such as Computer Science, Engineering, Information Technology, or related disciplines. * Optional: car or motorcycle (valid driver’s license) * Openness and user-facing skills for branch-level support. * Availability for field support across multiple locations for implementation, configuration, and network, AP, cabling, device, etc. support. * 6 months of experience with LAN, WAN, VLAN networks; handling of 2.4 GHz and 5 GHz frequencies; site surveys; heat maps; network topologies; equipment configuration; network change implementation, etc. Familiarity with Access Points, Routers, Switches, Wireless technologies, Codecs, Modems, etc. * 6 months to 1 year of experience installing and supporting structured cabling (basic tool handling, installation, maintenance, and support). * Familiarity with at least one ticketing platform for incident handling, logging, tracking, and closure. * Experience identifying faults, root causes, hardware replacements, and new installations. * Documentation of evidence, activity descriptions, and third-party escalations. * Highly desirable: experience supporting point-of-sale (POS) terminals, printers, and peripherals. **Desired Education Level:** Higher education — incomplete degree **Desired Experience Level:** Interns **Departmental Function:** Technology / Internet **Industry:** Telecommunications **Skills:** * Networks, cabling, peripherals * Printers, PDV, POS, wireless * AP, router, switch, maintenance * Support, reporting, ticketing, Excel * LAN, WAN, devices, terminals *This job posting originates from the Talenteca.com job board:* *https://www.talenteca.com/anuncio?j\_id\=6a16588e3800003000c69d70\&source\=indeed*